gravastar.comReviews of gravastar.com

Response from gravastar.comNov 3, 2023

Dear Gordon, Firstly, thank you for your purchase and for taking the time to write a review. We understand the anticipation and patience involved when waiting for a pre-ordered item, and we want to extend our sincerest apologies for any frustration this wait may have caused. Upon reviewing your order details, we want to reassure you that your order was dispatched on time from our end on October 24th, as per the pre-order schedule. When the pre-order started, we also addressed the shipping data on the website. Tracking information indicates that your package was delivered on October 30th. We appreciate that the time leading up to the delivery of a pre-ordered product can seem lengthy, and we're grateful for your patience and understanding. Pre-ordered items do indeed take a bit more time to reach our valued customers like yourself, as they are often associated with new product launches that are in high demand. If there are any further concerns regarding your order or if there is anything more we can clarify for you, please don't hesitate to get in touch with our customer service team. Your satisfaction is very important to us, and we are here to assist you with any additional help you may need. Thank you once again for your support and understanding. Best regards, GravaStar

Response from gravastar.comOct 20, 2023

Hola Ivan, Gracias por compartirnos tu opinión. Nos alegra saber que disfrutaste de la calidad de sonido de Sirius Pro, pero sentimos sinceramente los problemas que has tenido con los materiales y el estuche. Tu satisfacción es importante para nosotros y tomamos en serio tus comentarios. Pasaremos tus observaciones a nuestro equipo de desarrollo de productos para asegurar mejoras en futuros modelos. Mientras tanto, nos gustaría ayudarte a resolver el problema que enfrentas. Por favor, ponte en contacto con nuestro servicio al cliente en [email protected], y te ayudaremos a encontrar una solución o reemplazo.