Aria M.
I ordered some really cool wireless…
I ordered some really cool wireless earbuds from them. They sat shipping label created for a week. I contacted their customer service asking for an update. They said they would contact the shipper and get back to me in 5-8 business days (already ridiculous). My package proceeded to sit for another week+ with no movement and no updates. I never heard back from Gravastar. But the package finally started moving (very slowly). I still haven't recieved it and with the way it is moving I probably won't have my package until 2-3 weeks past its expected arrival date. I would have paid for expedited shipping with a reliable carrier, but that's not an option. All they have is this shitty 2 party awful shipping. They make cool stuff, but save yourself the headache and buy from somewhere else. I will never shop with them again.
Response from gravastar.comAug 7, 2026
Thank you for bringing this to our attention, and we sincerely apologize for the delay and the lack of updates regarding your order. This is certainly not the level of service we strive to provide. We want to check on your package immediately and ensure it reaches you. Please email us directly at [email protected] with your order details so our team can prioritize your case and help resolve this right away.