gravastar.comReviews of gravastar.com

Response from gravastar.comDec 23, 2024

Hi Billy, According to your name and phone number, we found your order. Your order has been shipped. I will ask our service team to send you a shipping notification email about that. As you ordered from UK and the shipping duration, the items will not arrive before Christmas. Thank you for your understand. Thank you for your patience, please let us know what else we can help with. Best regards, GravaStar

Response from gravastar.comDec 23, 2024

Hi Pieter, I am truly sorry to hear about the delay with your order and the impact it’s had, especially during the holiday season. I completely understand how disappointing it must be, particularly when you were expecting your keyboard as a gift for your son. This is certainly not the experience we want to provide for our customers. Could you please share your order number or the email address associated with your purchase? I will check on the status of your order and ensure it’s shipped out promptly. If for any reason we are unable to fulfill your order in a timely manner, I’ll work with you to find a solution, such as expedited shipping or a refund. We are committed to improving both our communication and fulfillment processes. Your experience is invaluable to us, and we want to regain your trust. Thank you for your patience, and I look forward to resolving this issue as quickly as possible. Best regards, GravaStar

Response from gravastar.comDec 23, 2024

Hi Crystal, We are truly sorry to hear about the delay with your order and the lack of communication you’ve experienced. I completely understand your frustration, especially after spending a significant amount on our products, and I deeply regret that we’ve failed to meet your expectations. Can you let me know your order number? If it's a pre-order item, shipping takes longer. We also address the shipping info on the product page, please double check that. While we aim to ship orders within the timeframe mentioned on our site, there may occasionally be unforeseen delays, especially during busy periods. That said, you deserve prompt communication, and I apologize for the lack of updates on your order so far. We appreciate your business and understand your concern. If you prefer, we can discuss next steps, including potential solutions such as expedited shipping or a refund. Thank you for your patience, and I’m here to resolve this matter for you as quickly as possible. Best regards, GravaStar

Response from gravastar.comDec 23, 2024

Hi Joe, We are really sorry for the lack of communication. Can you please let us know your order number so we can check the order status for you? Usually after we have the tracking number for your order, you will receive a shipping email about the shipping status. Please check the spam folder or find gravastar in your order. Truly sorry that the purchase will miss your Christmas gifts. We will try our best to solve your order issue. Please let me know. GravaStar

Response from gravastar.comDec 23, 2024

Hi Blac, We are truly sorry to hear about the delay in receiving updates on your Mercury M2 order, and I completely understand your frustration. This is certainly not the experience we want for our customers, and I apologize for the lack of communication you’ve faced. I can assure you that we are committed to resolving this issue. Can you please share your order number? I will personally check on its progress and ensure you receive a prompt update. Please rest assured that we take your concerns seriously, and our team work to ensure that your order is fulfilled or offer an alternative solution if needed. Please note pre-order items take longer time to fulfill. We will give our best to offer you the help you need. Apologize again for the inconvenience. Best regards, GravaStar

Response from gravastar.comDec 17, 2024

Hi Eric, I sincerely apologize for the delay in shipping your order and the lack of communication. This is certainly not the experience we want for our customers, and I completely understand your frustration, especially given your previous positive experience with us. Most of our Keyboards are pre-order, once we have the stock come into our system, we will have them to ship out. Sorry for any long waiting. We truly value your business and are committed to resolving this situation. Please email [email protected] for a more specific shipping date. Hope this helps. Thank you for your patience and understanding. We appreciate your trust and will make every effort to regain it. Best regards, GravaStar

Response from gravastar.comDec 17, 2024

Hi Todd, I sincerely apologize for the lack of communication regarding your order and the frustration this has caused. We understand how important it is, especially with the holiday season, to receive timely updates on preorders, and I deeply regret that we’ve fallen short of your expectations. Please let me know your order number, i will handle it at the earliest time. Or you can email [email protected] for help. We will response there. I will personally look into the status of your order and ensure it is shipped out as soon as possible. If we are unable to fulfill it promptly, we will explore alternative solutions for you, including expedited shipping or a full refund if needed. We truly value your business, and I’m here to make this right. Thank you for your patience and understanding, and I look forward to resolving this for you quickly. Best regards, GravaStar

Response from gravastar.comNov 25, 2024

Dear Vesna, I’m very sorry to hear about this situation and the frustration it has caused. I want to assure you that we take such concerns very seriously, as they go against our values and business practices. Could you please provide the order details and any communication you’ve received regarding the additional payment request? This will help us investigate thoroughly and confirm whether the request was legitimate or if there has been an error or misunderstanding. If the request was unauthorized, we will take immediate action to address the issue. If you wish to cancel your order, we will process that for you without hesitation, or we can ensure your item is shipped promptly—whichever you prefer. Please let us know how you’d like to proceed. Thank you for bringing this to our attention. Your feedback helps us improve, and we’re committed to resolving this to your satisfaction. Best regards, GravaStar Service Team