gravastar.comReviews of gravastar.com

I didn't get any of my products from the order! The delivery is just terrible, the keyboard I've been waiting for was supposed to be delivered by OnTrac, no one answers my complaints and questions why I didn't receive my product. The computer mouse was delivered from China, I was not sent a real tracking number, because I received a notification that my parcel was delivered on December 30, but there is no parcel or a photo of the delivery, and the tracking number says that the parcel on this number was delivered on December 5 from California, which is not true! I've already written at least 4 complaints to GravaStar, but I'm ignored. This is the worst New Year's gift that could be!! ORDER #GR61005

Update 21/01/25 Hello???? Anyone there??? Update 14/01/25 Still no one has contacted us. Please respond !!!!! 29/12/2024 My son ordered the mercury k1 lite-snow white on October 8th. Still no delivery. And no answer on customer service. Please reply! Order number. #GR55287 €87,39 (incl shipping) Thanks.

ordered a 200+ order 6 days, had no updates since. been emailing for 4 days and not one reply. terrible service and i won’t be ordering again. order number : GR62973

I’ve already written a one star review but nothing has been resolved. They requested the order number when they replied to my review here. I sent several emails directly to the GravaStar’s customer support email and nothing. Now I see I’m not the only one that is having issues of not getting items they ordered and didn’t receive ANYTHING!! I ordered the GravaStar Sirius Plus earbuds for my son-in-laws Christmas present. And had nothing for him yesterday. I ordered these on Nov 28,2024, the money was deducted from my account on November 29, 2024. I got an order number in a text but that’s it. Nothing!! DO NOT order from this company if you want to receive the item(s) you ordered. I will continue to leave one star reviews until I either I receive the earbuds or until my money is back into my account. Do you know what it’s like to have NOTHING for a loved one for Christmas? My family agreed that everyone is getting one present because money is tight. So I spent the majority of Christmas in my bedroom crying because this happened. I can’t order him earbuds from another company because I don’t have the money to be able to afford to. Worst Christmas ever. THANKS GravaStar.

Same as everyone else, they say they ship 2-3 business days, it's to arrive 5-7 in the USA. Order placed 2 weeks ago (GR62560), credit card charged but order not shipped, no response to emails, nothing. I am visiting fam in the USA, order will never make it in time now. Like many, this was a gift and I just had to show an unfulfilled order to my son I wouldn't care about the slow shipping if they were honest about it, but I am pissed they outright lie about it and don't even respond to emails. Mech keyboard fans are used to waiting, just not used to been lied to Edit: this company is just doubling down on the lies. So it turns out we are all idiots and did not notice we ordered "pre-order" items that would not be shipped before Jan 20, 2025. That's right, we all bought Christmas gifts and did not see they would not arrive before February. For all who care, that "pre order" note was added Dec 19 when the yellow keyboard was made available

I ordered a keyboard from here 2 weeks ago and it still hasn’t been shipped, I’ve also sent out multiple emails with no response. There need to be a live customers service, this is ridiculous. Now my son won’t get his gift on Christmas . I understand it gets busy but at least respond.

They need better customer service. I sent two different messages one on their website and one email and still haven’t received a response. I’m trying to give them the benefit of the doubt because it is the holiday season. However, I ordered over $200 worth of products 10+ days ago and still haven’t received any updates for shipping. The “shop app” they have to track your order just says “order placed” for the last 7+ business days. The fact that it hasn’t even been shipped is beyond me. This is so utterly disappointing because their products are awesome but the customer support ruined it for me. This was a Christmas present and I ordered plenty in advance so it’s hard for me to even want to wait for it at this point.

I bought a mercury m2 mouse for my boyfriend for Christmas but he found out about it and let me know that he didn’t want a new mouse as he only likes the feeling of his current mouse. Knowing this I wanted to return it as I won’t need it and I would need the money for different presents for him (£50 may I add) I emailed gravastar as they said to do and had no reply after three days so emailed again and when I got a email back they stated that I would not be able to return it as it has been over 7 DAYS after receiving it apparently that is there return policy but when you look at their return policy it states nothing about 7 days in it. So I thought it would be 30 days like every other company. So now I have a £50 mouse no one will be using because they won’t take it back after a week. Can I also add that it is Christmas and people will buy their products for Christmas presents and people may not want it after opening it as their Christmas presents so 7 days is absurd. It also says on their return policy to inspect the product when received to make sure there is no damage but then you’re not allowed to return it with the seal broken that makes no sense at all. You need to rethink your return policy because it’s a joke.