Sarah
Awesome Customer Service
I contacted customer service because my order was damaged in transit. They responded lightening fast with a replacement order. The Gratsi team is the BEST!

Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down.We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments.But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones.We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program.Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Gratsi Wine (gratsi.com) has 708 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Sarah
I contacted customer service because my order was damaged in transit. They responded lightening fast with a replacement order. The Gratsi team is the BEST!
Jeffrey T.
Got a damaged box of Red delivered Saturday. Sent query in to Gratsi with pics of Damaged Box. They are replacing immediately! Gratsi Customer Service is OUTSTANDING!!!
Laura
I was pleasantly surprised to hear from the help desk almost immediately. They have already submitted a replacement order which contains more boxes than I expected. Wonderful service!
Charlotte F.
Joymela offered amazing customer service. I am so grateful! Quality company.
Lydine
Worst company customer service ever! They LIE! They tried to say I wasn’t home when I stayed home the entire day getting bogus notifications from UPS! Order to be delivered between 12:15 and 4:15…LIE! The truck never moved! I tracked it! Then update delivery by 9pm. I stayed up and had my dogs in the kitchen until 9:30! Then ups and gratsi said Monday! As if I’m staying home an entire other day! Then they said they attempted delivery?! LIE after LIE. Nope I’ll never give a dime to this co again!
CM M.
Gratsi is very responsive anytime there is a problem.
Debra F.
Would have preferred to give 0 stars! I have a 5 star business myself so I appreciate customer service. This company offers NONE! They screwed up my order repeatedly then when they were unable to deal with fixing the problem they caused they CANCELLED my subscription! Clearly unprofessional! Product is good but customer service is the WORST!!
Dawn
I received my favorite wine order and a box was leaking-1st time ever. Within 15 minutes of send in email, I have a new box coming my way. Excellent customer service.. have never had such a quick response ! Thank you!