Grand Home FurnishingsReviews of grandhomefurnishings.com

WE WERE COMPLETELY SATISFIED, THE SALES PEOPLE AND THE OFFICE STAFF WAS REALLY HELPFUL AND FRIENDLY, THEY WERE NOT PUSHY. I WOULD SHOP THERE AGAIN.

One star says what I think. I received damaged sofa and manager was extremely rude. Finally got call back after 6 times asking for resolution. I will not buy anything ever from this store. Will shop wolf furniture.

After a long wait for my furniture I received short notice it would be delivered the next day. We scrambled to empty our living room, gave the old furniture away. They brought furniture, it was not the color I ordered. I sent it back and called the warehouse and spoke to "customer service". Her tone and demeanor were beyond rude she offered no assistance and no apology. So here it is the Saturday of Thanksgiving weekend. I have guests and a get together tonight and no furniture.

I will never purchase anything from Grand again. My mother purchsed two mattresses from the outlet in Wirtz va and was satisfied with her purchases so while I was on vacation at SML i stopped in a decided to purchase my mattress there as well. I ordered a California King bed from them and when it was delivered a couple weeks later it turns out I have a kIng. Grand said there is absolutely nothing they can do becase a California King is a special order. AKA, they just dont want to deal with it because I guess they dont sell enough of them. Wirtz store is an Outlet store with DAMAGED furniture on clearance and they wont just swap out a mattress for me. Now im stuck with a $2000 bed frame and an $800 mattress that will not fit the bed. I can go to Carmax and buy a $50,000 car and return it a few days later if I do not like it but I can't swap out an $800 mattress because it's easier "because it was special order". I have called around to other company's and read other reviews and other company's have made it right for their customers even though they might lose a little money but they would keep that customer for life. Well they just lost a customer for life and my entire family as well. My mother was going to order an entire bedroom set from them but not now. I would hate for something not to fit and the company to say "sorry bout your luck". I contacted the coporate office and they advised they would have the "manager" of the store contact me. Well he didn't, he had the salesman contact me instead. What kind of manager lets their salesman deal with an issue instead of trying to resolve it themself.

My husband and I started shopping during the Labor Day sales in September, 2016 at the Kingsport store. We found a sectional that we fell in love with and we even took a picture of it. We decided to go to the Wise store because of the taxes between Tennessee and Virginia, it would have been cheaper to buy in Wise. We came in the store and a sales representative asked to help, so we showed her the picture of the furniture that we liked from the Kingsport store. She took us right to it. The only thing left to do was decide if we wanted the Recliner with it or not. We finally decided not to take it and we proceeded to tell the sales rep that we wanted just the 3 piece sectional we fell in love with. As she was typing up all of the papers she typed up the WRONG set and we had no idea that she did because we didn't pay attention to the name of the couch until they delivered the WRONG sectional on Saturday, October 8. The delivery men told us to call the store so we did. The manager of the Wise store, Ashley, apologized for the inconvenience and told us that they will have the correct sectional delivered to us on Wednesday, October 12. I asked her if there would be any additional charges and she told us NO. The only thing we would have to do is come to the store and sign the new documents stating we were getting the other sectional. So I took off Monday from work and went to the store only to find out she wanted to charge me another $200 more for someone else's mistake to make up the difference. I was so upset that I even started crying. She felt bad and then told us not to worry about the extra charges that she would handle it. I couldn't believe that she was even asking us to pay for her employees mistake. She then told us, again, that our new sectional would be delivered on Wednesday. I called Wednesday morning at 10am when the store opened and they told us that they would be delivering between 6pm and 7pm and I said ok thank you. I have no cell phone signal at my house so I did not receive a phone call when they tried to deliver, nor did they try to leave a message telling me that they couldn't get ahold of me to deliver the couches. Although they didn't seem to have a problem delivering on Saturday when they delivered the wrong set. They said they tried calling that Saturday and couldn't get ahold of me so they brought it anyway. I left work early on Wednesday to be home when they got there with my couches, but they never showed. My mother-in-law called Thursday, October 13 in the morning to see what happened to my couches because she was the one who was going to have to be there when they delivered since I had to work. They told her that since they couldn't get ahold of me that THEY ASSUMED I DIDN'T WANT THE COUCHES ANYMORE!!! The lady who answered the phone gave my mother-in-law attitude throughout the whole phone conversation. What kind of company after confirming delivery time with me the same day would just assume we didn't want the furniture anymore? I feel that we are being punished for not paying the extra $200 for their sales representatives inability to read and use a computer and click the correct sectional set. I demand something be done about this because I still have the wrong set of furniture sitting in my house. I will not being paying any of my bill until something is done about this!!!! Does every customer get treated this way? Very disappointed in the service that we have received with this company. I WILL NEVER DO BUSINESS AGAIN WITH GRAND AFTER THIS WHOLE ORDEAL. I've already missed 1 whole day of work and I left early another day because of the irresponsible actions of this company and I DEMAND to be compensated for my loss!!!

I bought a couch and a love seat at the Wainsborough grand home furniture I also bought the warranty with it it is two years old and the seat cushions are completely falling apart and so far I have gotten no feedback from them I sent them pictures and I'm still waiting for them to do anything. I have no kids at home it's just me and my husband and hear the seat cushion should not be falling apart just after two years . Ok I have went to your web site and I am waiting for a reply. I have the pictures I sent to Colleen Price at the Waynesboro store. There is no place to upload pictures on your web page. If this problem isn't fixed I will never shop your store again. People who buy furniture can not afford to buy a new living room set every 2 years. It should lady a lot longer than that.

Junk furniture, hard to know sales person's hours, impossible to locate factual product info in store

Purchased a bedroom set and told bed would be deliveried Monday and dresser later in the week. 3 weeks later still no dresser. I call to try to get a firm date and they just say it will be a few more weeks. I've left messages at corporate office and for managers to call me back and nobody has. Very disappointed in lack of customer service. I was lied to in order to get my business. If I would have known the dresser was going to be a month later I would have still purchased, just not then. They must not care about repeat customers.