Grand Home FurnishingsReviews of grandhomefurnishings.com

This place has really cheap furniture and they target poor peaple and take advantage of them once you are in there system they have took my social and attach them to other accounts that's not mines they have also sent someone's account to my address with there social and information I'm taking this to the media...do not buy anything from them they are the Mob

I am only giving one star because I cant leave it empty. These people suck! DO NOT EVER GO HERE!!! Me and my mom went to get a living room set we didnt have to put anything down until I added a chair, that I never got and they dodnt know when it would come.DARRELL was my sales person he lied and miss lead me and I couldn't get my money back .MARK his Manger took up for him and said the money can only be add to my account . Do not deal with these people. I will never go here again.

Do NOT buy your furniture from Grand Home Furnishings! They are the worst for giving you a delivery date and then the day before you get a call saying they can't deliver for another 3 days because their warehouse didn't feel like running a second truck with orders when the first truck was loaded. What kind of business is this? You put your customers out because your warehouse doesn't want to run a second truck to fill orders! This has happened twice with my orders from them. Never again will I purchase from them because of this lame service. They are eager to take your money, but after that they can care less about getting your furniture to you or even try to make a solution. Best advice is to shop elsewhere! Maybe if they loose enough sales, they may get a clue as to what's going on with their warehouse.

This place is EXTREMELY unprofessional! From the salespeople up to the management @ their Martinsburg, WV location, they are extremely rude and have no idea what they are doing! I am currently in the process of canceling my purchase with them and will never buy another piece of furniture from them ever again! I strongly suggest NOT buying anything from this company!

I didn’t realize my promotional period was ending. The top of every bill had pay at least the minimum due, watch for the special terms expiration date on the statement the month before your final payment for the plan is due.... I NEVER saw a date on the bill for when the promotion expired. I opened my bill this month and my $500 balance has increased to over $1,200. I immediately called the credit lender who told me my promotion ended January 2 - two weeks prior. I said, “Why didn’t i know it was ending? Do you not send a letter out notifying customers the promotional period is ending?” Nope. They said the expiration date was on every statement I received. I asked, where????? “ON PAGE THREE.” Who looks through the pages of a credit card statement? You pay whatever you’re paying and tear off the remittance part of the statement. Page THREE. I’m sure the date wasn’t advertised so this would happen and people would be hit with outrageous accrued interest (29%). I personally feel it’s dishonest to the consumer and I won’t shop here again. I urge others to do the same. Any company that puts the actual promotional period expiration on page 3 of a credit card statement is not a company I want to have my business.

I have been a Grand Home customer for the last twenty years and have just had an experience that will ensure that I will never return. I have trusted Grand with outfitting my house and purchased an expensive Stearns and Foster mattress a year and a half ago. About six months after the purchase I noticed horrible bowing of the bed. You cannot lay in the center of the bed and feel like you will roll out during the night. This has happened to both sides of the bed. Keep in mind that both people who sleep in the bed are average size people. Grand is refusing to honor the "warranty" on this bed because of a stain that was caused by a sick dog. Somehow this stain has caused the bowing? I think not. My business will move to online retailers where I can find a better price and more commitment to customer service. I expect more from a retailer that I have trusted with thousands of dollars of purchases and 20 years of business.

We bought a Tempur Pedic mattress from this place on 9/16/17. Yes, you can take a look of my posting date and see that it's been 11 days. No delivery. We were promised delivery by sale person saying last Friday. And when we waited the whole morning and called back last Friday, they had to deliver it on last Saturday when we told them we had to be on a road trip. The manager guy promised delivery before 10:30 am on Saturday. And guess what, we have a voicemail evidence showing, on Saturday, warehouse called and told us they wouldn't show up until after 11 am. Great. We said sorry we were not home. And expected delivery on Tuesday, which was yesterday. No call the whole day yesterday for anything about mattress. Called back and someone promised a phone call will be coming today, Wednesday, before 11 am to schedule delivery time for today. And guess what, yes no surprise at all, no phone call. I really don't know what makes Grand home furnishings survive this long. Maybe some luck and tolerance from nice people. But we as customers have already compromised our time schedule for their delivery. They have to betray our trust day by day. Some other important things we found unbelievable are: 1. Nobody feels responsible to update us the status of our merchandise after we paid the money; 2. Zero communication seems to exist between sales people to warehouse people to delivery people. I really wish I can see this store bankrupt one day for their poor customer service. *Update* I called their 866 customer service number and got those info: 1. Nobody scheduled our delivery for today; 2. There is nothing the store can do for people who didn't do their job; 3. The customer service lady who has been working as customer service representative for 42 years can only tell me: I apologize, I am sorry for what happened to you, do you want us to reschedule a delivery? 4. I have to deal everything with local store. (Yah, I don't see the purpose of the 866 number existence... Sorry, the customer service lady who has been working as customer service representative for 42 years.) 5. What they say on their website: "... Or you can schedule delivery for whatever is convenient for you..." is not possible. (Eh, not sure why you say it then...) 6. The store delivery for Tempur Pedics is already for free, I shouldn't expect too much from free service. (Umm, is there a store not delivering Tempur Pedic for free?) Then I called store, assistant manager lady made me realized: 1. The Saturday delivery was failed because we said we couldn't promise to be home due to road trip despite the fact that on Friday the store promise delivery BEFORE 11 am Saturday while the warehouse called to schedule delivery Saturday morning saying delivery AFTER 11 am with voice mail as evidence. ( Yah, don't forget, the store don't really communicate promptly with warehouse.) 2. The sales lady who is responsible for scheduling delivery happened to be not working on the Friday when we tried to schedule delivery and Tuesday (yesterday) when we tried to schedule delivery again. Very convenient. And no one else is supposed to be responsible. I should understand when their employee is off work. ( We learnt that some family business is involved... but shouldn't your work be forwarded to someone who is not off duty?! So it's better to lose customer trust over commission. Got it.) 3. And somehow we are suspecting someone is trying to push us to cancel the deal: my husband tried to talk to store manager yesterday and someone said he wasn't there while apparently he was on duty, and then my husband's attempt to schedule delivery for today was not put down in system...( Smells fishy...) 4. They really don't care about losing customers. The assistant manager hang up on me with a sassy attitude after I tried to tell her what is really happening of several times of delivery schedules. And we are pretty sure we are labelled unreasonable or angry customers... ( Proud.)

I will not purchase from Grand in the future. Although their sales staff have been helpful, we purchased a sectional that had a fabric defect on the back that I didn't notice until about 20 minutes after the delivery guys set it up and was told that they would get a service person to come try to fix it. That was unacceptable to me since I only had it 20 minutes so they did replace that section. Shortly after that the brackets that hold the sectional pieces together came right out. We had someone come out and fix it and about a week later it happened again, same great guy came out to fix it again. Hopefully, this repair worked. Last week we purchased a coffee table, my husband picked it up and it had to be assembled. He opened the box to check for defects and found several places with paint defects around the edge of the top of the table. My husband immediately took it back, we declined a replacement and asked for a refund. We paid mostly in cash and a small amount on our Visa. My husband was given a credit on his Visa and was told he would have to wait a week for the cash amount. I found this to be unacceptable. These are only a few of the problems we've had. We were so excited moving to the area and into our home, we are just very disappointed now with the trouble we've had. In 2001 we had a defect in our $1100 coffee table and the same thing, they offered to come fix it. We opted for a replacement. I just want quality furniture and the refund policy for cash is not right. We need our money