Grand Home FurnishingsReviews of grandhomefurnishings.com

There was a language barrier for me when dealing with the Asian sales persons. Also hard to get questions answered over the phone.

The store was great! Nice selection and good to work with and deal with. Employees were a good help in knowing what I was looking for and leading me in the right direction in a timely manner. No issues with purchasing any of the items. Delivery though was a bit rough on my pieces and the interior of my house. I had to touch up a few places in my hall ways and a door frame was damaged along with my chair for my living room, as the forced it through the opening instead of trying to turn it or figure out another way. Seemed like they were in a hurry. Minor damages to the chair but still more than I wanted being brand new pieces. One of my pieces is missing a foot on the bottom and I told the person that did the follow up phone call after delivery and she said someone from the store would be connecting me and it's been almost 4 weeks and no one has called back or followed up. I will be making a stop by the store at some point. Over all, average athe best experience.

Over the past 6 years my husband and I have purchased thousands of dollars worth of furniture from Grands. The first living room suite we thought was just bad furniture. We purchased a bedroom suite and mattresses which have been ok. I recently purchased a new living room suite to replace the first one and basically the arm is broken off the couch. I called a month ago and they wouldn't replace (which I was not pleased with) instead sending a repairman which I agreed was acceptable. It has now been over 3 weeks since he left my house and I have not heard anything. I have to go through the ordeal of them coming and taking the piece with him and bringing it back. I called back to complain about the inconvenience and was told they were "cracking down" on replacing furniture that they didn't have to.... My couch arm has been hanging on my couch for a month and they won't replace it.... They obviously do not care about keeping their repeat customers. I have more furniture to purchase and they would have gotten my business until now- I do not recommend Grands to anyone! Thankfully this has been taken care of and they were great in handling it. Thanks

I went to Grand because I heard they had great customer service but I didn't find it once I bought my furniture. To start with it took me several phone calls and 2 was to get my furniture. Was told each time I called they were waiting on recliner. Finally a manager looked it up and said a purchase order was never out in so they offered me the floor model at a discount. When my furniture arrived the dining room set came in box's and I had to assemble it. Was never told this by anyone. What if I was an elderly person and had to pay someone to come assemble it. Not good.

I placed an order for a sofa and chair at the end of April. The order was not placed until the last week of May. If this is correct, why the month's delay?

The table we bought had scratches on one leg, damage on the table top and one of the chairs was lopsided. Had to have it replaced. Also saw a Advertisement in the newspaper that the table expands to 72 inches. Still waiting for a answer if that was a mistake in the advertisement.

I was charged twice for couch treatment - once charged on bill, then a C.O.D. to pay for it-then told a credit had been issued when it had not- it has taken much too long to correct billing

I bought a lift chair at an outrageous price under the assumption that there would be no trouble but after a few weeks some of the default positions quit functioning. The repairman came out, looked it over and it seemed to work at that time. However, it has since quit again. I have not called it in because I can't be home to receive the repairman. This has been a pain in the _____. -