Grand Home FurnishingsReviews of grandhomefurnishings.com

For one thing I have been fighting with them for seven years about a mattress and lift unit unit only worked couple times guy came out three times said ordered new motor never received it now they say it’s been discontinued and out if warranty mattress was checked saw sink in middle I started this claim soon after bought I had trouble with a sectional they took back after few months recliner broke they replaced it with a new couch I had to pay extra was talked into buying warranty which is useless. The couch is never set on looks like did on showroom floor I keep covered up and was going to was covers and when I pulled cushions off springs had busted through material and was sharp enough to cut you I filed with warranty and they refuse to fix it. Said was normal wear and tear this couch is only a year and a half old. They do not back their products and the products are below standard I will never buy anything from them again. Their furniture is trash. And don’t let them talk you into buying the expensive warranty not worth it they do not back it up Beware. Of this company. I have had many problems with them if a thousand dollar couch won’t last a year and a half I hate to see how long a more expensive one will. Trash and get to help non existent

Purveyors of junk. Spent in excess of 6k on a bedroom set. Bed collapsed after 20 months due to the installers failing to put washers on the bolts, Upon returning to the store, the saleswoman is ready with a charge sheet of how much it will cost to send ‘Technicians’ out to fix it. In excess of $140.00. STAY AWAY.

The unprofessional conduct and lack of customer service from their sales associates to the store manager, (Steve Tincher) is appalling. It started on Black Friday before closing when sales associates were standing by the door complaining about numbers. The young guy that was assigned to us was rude, pushy, and then lied to obtain the sale. Saturday morning when we decided to proceed with the purchase, we were told that our set was no longer available new and had to take the floor model with no additional discount. We agreed with the understanding that it was a different sales associate. The following day/Sunday, we called to order the matching sectional. No sales pitch was needed yet we were put on hold for a ridiculous amount of time then rushed when the associate got on just to get our basic information. She said the finance office would call us back. We had to leave messages for two days until they returned our call to officially order the sectional. When the sectional did arrive, the men dropped it on the ground directly from the truck (didn’t even lower the step). It was raining and instead of using appropriate moving equipment, they put holes in the plastic to carry to the door. They then set the two separate parts on their ends where rain dripped into the ripped holes onto the new furniture. When we got the new set inside, the ends were soaked. We had to have heaters running to dry it out. We contacted the store to ask for a credit and the matching pillows for compensation. They offered to order a replacement but waiting another month and dealing with their drivers again was not a good enough solution. Becki said the manager would contact us Thursday. No such communication was received. On Saturday, WE had to reach out to him/Steve in which he only offered a minimal discount. He arrogantly suggested it was sufficient for the numerous issues we had experienced. We countered. He/Steve refused to resolve the situation over $50? How incredibly incompetent and another display of their poor customer service. None of the 3 pieces of furniture are what was advertised, promised, or in the condition agreed at purchase. No one at Grand accepted accountability. I would NEVER recommend this store, and the corporate office needs to evaluate the individuals they put in a management/community role.

I wish id read the trustpilot accounts for this company first. My bad. Purchased a bed online over the Xmas period and now I can’t get in touch with anybody to arrange delivery. Know one answers the phones, no response to emails. Complete bunch of wastrels that need to go out of business and stop wasting peoples time

Ordered a mattress and frame. Was told 2 week delivery. Mattress delivered after 6 weeks. Was told delivery was delayed due to the mattress warehouse closing for a week to celebrate 4th of July. We showed up at the store to question the continued delay (before delivery) and were told the mattress showed up 3 days ago but the employee didn’t get a chance to get on their computer for those 3 days to let us know. Mattress was then delivered without frame. We were told the frame order was on a second sheet of paper stapled to the first and never ordered. Staff appears incompetent.

We purchased a sofa and accent chair from the Grand Home Furnishings store located in Waynesboro, VA on 10/23/2022. We paid for the purchase at that time. The delivery was scheduled for 10/31/2022. The furniture was delivered on 10/31/2022. However, two of the legs on the sofa were damaged. I contacted the Waynesboro store that same day. I was informed that an exchange would be made shortly thereafter. After waiting several weeks, I contacted the Waynesboro store. I was informed the delivery was scheduled for 12/08/2022. I informed the representative that a renovation of our home had recently been completed and that we needed the sofa. The representative told me the delivery could not be scheduled any sooner. I then called the home office of Grand Home Furnishings and spoke with a representative about the issue. She informed me the same and had a do not care attitude. Several months before this purchase, we bought a sofa, love seat, bed, mattress, chest with drawers and a dresser from the Waynesboro store. We will never purchase anything else from Grand Home Furnishings. They were eager to make the sale. They could not have cared any less after the sale.

Purchased a mattress from Grand Home Furnishings; Kingsport, Tn. The cash transaction and warranty and delivery were perfect. The mattress was found to be showing unusual sagging whereby a trip to the store resulted in the sales person ( Judith ) informing me of there being no warranty on a five year old product but would gladly sell me a top of the line mattress set on the spot. Reality check ! The next day, I did an internet search and spoke with a Sealy Company Customer Service person; informing me of the product having a full 10 year warranty and their willingness to replace the mattress for 'free." The furniture store was my next stop; where they were informed of my findings; they were upset and started a back-and-forth go round with Sealy where their attitude has now become, "Don't come into the store or call us or we'll call the authorities." This noted, the store is obviously caught in a serious case of Breach of Contract and Criminal Fraud, the latter being a Felony. The store now appears to be staffed by the Mgr. and one other; where they once had a dozen employees with the entire store looking as if they could close their doors in the next day or shortly thereafter. Avoid this place as there is no excuse for throwing good money into this lost cause and soon-to-close place.

Ordered dining table and 6 stools the beginning of November 2021 and received the table and 4 stools in late December and were told the other 2 would be in shortly. Here we are the 7th of February and still not received. We also know that another customer got the same stools off the floor before us even though they weren't supposed to be taken off the floor. Cancelled 2 stools.