TMAX O.
this is how they handle their paying customers?
They solve the problem later.. I’ve been trying to fix a payment issue with Grammarly for over five days, trying to resolve an issue (case 6879706). Despite promises of updates within 48 hours, they’ve responded with Nothing but Silence, even after multiple reminders. Is this how they value Paying Customers? If They Can’t Even Manage Basic Communication, why should anyone waste time and money on them? There are plenty of other options out there (maybe much batter then them), and if they can’t even handle this, why bother with them at all? Or maybe they're the ones who don’t deserve my money. Honestly, this is beyond Disappointing - it's Infuriating.