GraingerReviews of grainger.com

I ordered a clearance item online for in store pickup. When I arrived at the store it had not been delivered, the order was canceled and it was no longer available. I’m not likely to be a return customer.

GRAINGER.COM we received 23 PRINTED catalogs (300+ page ea!). Addressed to employees either GONE or NOT ALIVE. PLUS a monthly printed FULL COLOR FLYER. WHY oh WHY is Grainger WASTING paper, WE could easily review and order ELECTRONICALLY - No goodwill towards grainger here. Take that SALES dpt.

Grainger has very poor customer service! I've have been trying to request service for a large quantity of safety items since the beginning of December. After calls and emails I finally received a response. I will definitely not attempt to do business with grainger again.

Went online and ordered a part common part air pressure switch made by Dwyer online. Said they could have it in 2 days. My machine is down. My production is down. I'm losing money. I went to my account to check on the status and it was not in the account. I called Granger gave them the order number. They looked it up and told me that that part has not been ordered yet and it will be 7 days until you get it. It's a very common part. They don't seem to stalk anything and they've just buy from second party so I ended up going to Amazon prime and picking it up next day when I asked them if they could do anything about it they said there's nothing they can do. It's not like they have experts working at the counter that can help you so everybody out there. Just order your own parts online. Get it through Amazon prime and just avoid going to Granger. I usually don't write reviews but this is one because my whole operation is down and that was a promise that I would have it in a couple days. So whoever does their websites doing a good job making promises that the follow-ups. Another thing and their commercials say they're in the business to make you money. I don't think so. The good thing is I'm taking this part back getting my money back and Granger doesn't have anything home Depot or supplyhouse.com can't provide you. Granger has been in business a very long time. I've been dealing with them for over 40 years on and off. Can't remember a good experience about 20 years ago. I think they got bought out and someone thinks things improved then but it's my experience lately just go online. Do you know which parts you need? You don't need their help. I don't know why I wasted my time right in this review. I'm as bad as the rest of them. We call it the new way of working.

What a breath of fresh air! Today I experienced an issue placing a business order via Grainger's website. I called customer support (the phone number for help is conspicuously posted in the website header) and was immediately connected to an actual human being who listened to my issue, provided a tailored / specific answer to my question (not a regurgitated script) and promptly resolved my issue. Within a matter of minutes I had not only an acceptable, but an outstanding, resolution to my concern. What a breath of fresh air compared with automated support bots / scripts, long wait times, and hidden or non-existent contact info. Thank you, Grainger!

Jamie at customer service was a rock star!! Brilliant hard working with unstoppable tenacity with helping me find an impossible part for my work. Thank you grainger for such great servicing staff!

Called & gave the part # off a motor I needed . They crossed it to a Dayton motor. The motor was too long to fit. It cost me 50.$ to send it back. They're parts are always higher & I don't think I should pay for their mistakes.

Grainger should not be in business. I’ve caught them numerous times trying to double charge me for tax. What’s more, anything you need to return is on your own dime, meaning you have to pay out of pocket for shipping regardless of branch. If you’re lucky, they will accept your return and credit you back what little you have left in 10 to 15 weeks. If not, you’re out cash and product you purchased. Thieving and taking advantage of hard working Americans trying to put food on the table is absolutely disgusting. Shame on you Grainger