GraingerGrainger is a leading domestic and international business-to-business distributor. With thousands of products to choose from, we're a fast, convenient source for industrial supplies, equipment and repair parts. Please visit our online catalog today.
Grainger (grainger.com) has 264 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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x x E.
If I could give negative infinity I would. I do not need, want, or would ever use this company to get anything. The ads are relentless, wasted, and irritating to no end. Worse than freecreditreport.com because their ads aren't even catchy. It's like having someone dump a handful of hot sand into your underpants. I will celebrate if they ever go bankrupt
A Plus Fire E.
So I have an account with Grainger for 17 years under contractor pricing. For the past 5 years I have apparently been paying normal prices. I was told to contact customer service to set my discount pricing up again and that I would be assigned a sales rep. We'll that was a year ago. Called customer service yesterday and was told sorry there's nothing we can do and there's no one you can contact to escalate the issue. This company doesn't represent its core values of valuing contractors. Hopefully this can be changed.
Mike P.
Your ads are ruining my life! If you need ads that bad, your service must be absolute shit
ryin C.
I placed my order on September 18 with an estimated delivery date of September 21–22. When nothing showed up, I called on the 23rd to check on it. That's when I found out a delivery had never been scheduled at all. Five days after I ordered, the product still hadn't been sent. I spoke with two representatives, one of them a supervisor. Both treated this like it happens all the time and told me Grainger doesn't guarantee delivery dates. If that's the case, why give a delivery date in the first place? Customers plan around that date. What bothers me most is how long this would have gone on if I hadn't called. Nobody caught the problem on their end. I had to be the one to bring it to their attention. On the same call I also learned this item requires a signature on delivery. That was never mentioned on the order or in the confirmation email. If I hadn't called about the missing delivery, I wouldn't have known that either. I expected better from a company like Grainger. Clear communication and actually scheduling the delivery for a paid order shouldn't be too much to ask.
Cando W.
Got the email saying our tools were ready for counter pickup. Sent a guy through forty minutes of BQE traffic to get them. Counter guy refuses to release the order on our account and demands a personal card. Had support on speaker telling him the account was clear—still wouldn't hand them over. Whole crew sat around doing nothing for two hours. Absolute waste of time
Ghostrick
they bich ass ads keep interrupting my television
ric C.
short story: called customer service to order a part. Was told I would get 2 emails. the first was the confirmation and the 2nd was ready for pick up. The rep advised me to wait for the 2nd before leaving to p/u. 1st recvd 9:30 2nd recvd 9:36. Drove 40miles arrived no part. recvd 3rd email telling no part while I was in the store. ADVICE: CALL TO CONFIRM. GO TO ACE HARDWARE.
Ramz S.
I've ordered numerous parts from here and every time they're delivered faster than promised and are always exactly what I needed.
