GraingerGrainger is a leading domestic and international business-to-business distributor. With thousands of products to choose from, we're a fast, convenient source for industrial supplies, equipment and repair parts. Please visit our online catalog today.
Grainger (grainger.com) has 264 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Russ
Ordered a few items that listed that it included hose with it. Never received the hose. Called the tech support and was just told they would never include hose at that price and it was just an error and I was out of luck. The tech support guy they forwarded me to was smug about it and it just pissed me off
J. Wayne M.
I tried to make an online order with GRAINGER CANADA and when it came to checkout, the site would not use my American Express credit card to make the purchase. I did an online chat number one. That ended up being useless as the rep didn't solve the issue. I then tried a a Mastercard, and that didn't result in any better experience. By the way, I was signed in as a Registered user at these times. I did another online chat number two, but the rep was worse than the first one. It said when I tried to make the purchase to try again later. I tried again with the same disastrous result. I did another online chat number three. This rep was better at his job than the first two. We went through the whole scenario and his attempt to solve the issue was that I should not have signed in as a registered user and the sign out as checkout as a guest. So I tried that, with the same end result. This rep said I could order it over the phone, so I got him to call me and we went through the whole ordeal again and when he tried to use my card, he couldn't get it to work that way either. He didn't know what else to do except to get customer service to deal with the issue. Customer service sent me an generic email with a noreply address on it, but inside the email was an address to send them a message. I did so. That was on May 4,2023 and I have not received an answer back from them as yet. GRAINGER CANADA doesn't give a damn about their customers J. Wayne Morris
Many The T.
Total scam artists. Shipped me a single shelf while the photo description was a double story shelf. When complained , they accepted that photo is not of the same product and that i should not have relied on the photo description but on the detailed text description . Now for return i need to ship at my own cost and refund time is not guaranteed.
Marine C.
I bought an $800 flat file cabinet that came full of dents and chipped paint. This is the second time I buy from this company and the first time the scaffold I purchased was also bent. They did not have a replacement in the USA so they couldn't do anything about it. I agree with the other reviews, their customer service is inexitent. They would prefer to loose customers than to try to make it right. The flat file was "proudly packed by team 2 27-04-22".
Scott D.
I ordered a shop vac that came with additional accessories and bags. 15 bags to be exact per the website and description. Grainger only included 1 bag and said that it was a misprint. I went back to the website and order form again. It is not a misprint and is explicit about 15 bags included. I then talked with the manager and he said they couldn't do anything about it. I will be sure to never use this company again due to falsely advertising to get people to purchase equipment and materials.
John
Unless you are 100 percent sure you're ordering what you need and want, don't buy from them. The return policy is not with the times and the customer service representative was not very professional in an emailed response. This was due to having to return a product to the Edmonton location when located in BC, yet there is a Grainger in Vancouver that could also take the return.
J H.
Would definitely not recommend…spent 170$ on boots and was sent a used pair with dirt on the bottom and scuffs on the back
Mike M.
So I ordered a Westward V-block set Mfr# 4KY25A, on 10/29/21. I have used the V-blocks with great success. I had a cause to use the actual clamps that came with the set yesterday. 1 small clamp worked great. I needed to use both of the small blocks and clamps today and 1 snapped in half. You can see the bubble in the casting right on the threads. So I switched to the large V-blocks, again the large clamp snapped in half, again with a bubble in the casting right at the threads. Now mind you this is the first time those clamps have been used. I tried to contact Grainger and here is the transcript: Ashley (1/20/2023, 8:06:11 AM): Hi Michael, welcome to Grainger Chat! My name is Ashley, how are you doing today? Michael (1/20/2023, 8:06:26 AM): I have had better days. Michael (1/20/2023, 8:07:58 AM): I placed an order for Westward V-block set back in 10/29/21 my account # is 0887789900. I have used the V-blocks with great success. but I just tried to use the Clamps that come with the set... and 2 out of the 4 have broken in half. Michael (1/20/2023, 8:08:14 AM): MFR # 4KY25 Ashley (1/20/2023, 8:11:33 AM): Thank you for that information! I hope your day gets better! I do apologize the clamps have broke, Ill be happy to assist you today, May I have the order number? Michael (1/20/2023, 8:12:06 AM): 1429751958 [WEB1906263958] Michael (1/20/2023, 8:12:43 AM): I have pictures that show there is no wear and tear on the clamps. they are brand new. Who can I send them to? Ashley (1/20/2023, 8:13:54 AM): Thank you, when was the order placed? Michael (1/20/2023, 8:13:58 AM): you can see where there is a bubble in the casting of the clamps Michael (1/20/2023, 8:14:22 AM): I placed an order for Westward V-block set back in 10/29/21 my account # is 0887789900. I have used the V-blocks with great success. but I just tried to use the Clamps that come with the set... and 2 out of the 4 have broken in half. Ashley (1/20/2023, 8:15:46 AM): My apologies, how was this order placed? Michael (1/20/2023, 8:16:10 AM): WEB Ashley (1/20/2023, 8:19:03 AM): Thank you, one moment. Ashley (1/20/2023, 8:23:46 AM): Thank you for your patience, one more moment. Ashley (1/20/2023, 8:29:57 AM): I do apologize, I'm not locating that order in our system. Michael (1/20/2023, 8:31:23 AM): Order 1429751958 [WEB1906263958] Invoice 9103426418 Michael (1/20/2023, 8:31:36 AM): Date Ordered 10/29/21 via Grainger.com Ashley (1/20/2023, 8:32:28 AM): Thank you, one moment Ashley (1/20/2023, 8:42:35 AM): I do apologize, this item is no longer under warranty and we are not able to repair or replace this item . Michael (1/20/2023, 8:45:01 AM): I’m glad to see that your company uses reputable manufacturers. This will be the last time I use Grainger for anything.
