Consumer
★★★☆☆
★★★☆☆ I initially gave this tutoring service five stars because they matched my daughter with an incredible tutor. Her teaching style was excellent, she explained concepts in a way my daughter understood, and they developed a great connection. Unfortunately, the reliability issues that followed have led me to lower my rating to three stars. Shortly after my original review, the tutor informed me she would be unavailable for two weeks, which I completely understood. We arranged for a replacement for one of those weeks, and that session went well. However, when I reached out to confirm the original tutor’s return, she informed me at the last minute that she would no longer be available and that I should find a replacement. I then arranged for the substitute tutor to continue working with my daughter. We agreed on a day and time, and the tutor confirmed the appointment. When no one arrived, I texted about ten minutes after the scheduled start time to ask for an ETA. My daughter had an important exam the following day. The tutor responded that they had forgotten about the session because they were doing something else. Having a confirmed session forgotten, especially right before an important exam, was extremely disappointing and unprofessional. While we experienced excellent teaching initially, dependable support is just as important. These experiences left me questioning how the service evaluates tutor reliability and holds tutors accountable. Based on our experience, I would encourage families considering this service to ask how missed sessions and tutor replacements are handled. in addition to question the reliability of the tutors that are placed.




