Grade PotentialReviews of gradepotentialtutoring.com

My experience with Grade Potential was extremely disappointing. I initially had a great tutor for middle school math, and I was very happy with the support my daughter received at that level. Unfortunately, once she moved into high school-level math, the experience changed significantly. We were assigned not one, but two different tutors who I felt were not adequately prepared to teach the material. Both tutors relied on AI to help with my daughter’s math problems, and there were multiple instances where incorrect information and incorrect methods were taught to her. This is especially concerning when the purpose of tutoring is to provide knowledgeable instruction and build a student’s understanding and confidence. My daughter was being taught incorrect math, which ultimately made the situation more frustrating rather than helpful. The payment and refund process was also very frustrating. Grade Potential requires you to prepay for tutoring using credits rather than simply paying for each session. When we decided to stop using the service, I was told that the remaining amount would be refunded in the form of credits. The problem is that these credits are essentially useless to me because I do not intend to use the tutoring service again. Receiving credits for a service I no longer want or trust is not the same as receiving my money back. Overall, while I had a positive experience with Grade Potential for middle school math, my experience with high school math tutoring was unacceptable. Two tutors were unable to provide reliable instruction, incorrect math was taught, and the credit-based refund policy left me with credits for a service I will not be using. I would strongly encourage parents to ask detailed questions about the tutor’s qualifications and experience with the specific level of math their child needs before committing to a prepaid package. Update 9/16/2026 **Update to my previous review:** I would like to recognize Andrew, the District Manager, for stepping in and resolving the issue with Grade Potential. He did a great job addressing my concerns and ultimately refunded the money that had been charged to my account. What stood out to me was that Andrew took the time to look at the bigger picture. He recognized that I had been a long-time customer and understood that my history with the company should have been taken into consideration when resolving the situation. I appreciated his willingness to listen, take ownership of the issue, and make things right. Andrew also told me that Grade Potential plans to increase the screening process for tutors and take a closer look at their qualifications moving forward. I appreciated hearing that the company is taking the concerns seriously and looking at ways to improve the quality of the tutoring experience. While I remain disappointed with the experience that led to my original review, I do want to give Andrew credit for stepping in, listening to my concerns, resolving the financial issue, and taking steps toward addressing the larger concerns I raised. His handling of the situation made a significant difference in my overall experience with the company.

So I had I set up for a tutoring session in person the tutor that they first matched me up with seemed a little annoyed that she had to travel a little bit of a ways now to me if you knew this was out of your way maybe you should have said maybe he's not the right student but she showed up but let that be known that she was not happy that she had the travel this far and wanted me to set up for sign up for additional tutoring and I'm like hey I'm on a budget I'm so I am not going to go over my budget and then we went over a lesson plan and she said she would send that to me when we left I never received it I have to keep emailing her back and forth finally she just email me back and said well I'm canceling you as a student so that should have been my first clue that maybe this wasn't a good fit but I went ahead and contacted the company and they said well we'll find you another tutor sorry that that didn't go very well and I got a phone call saying they couldn't find me a tutor and then they said they would find me somebody and I receive a phone call by 6:00 p.m. that night I never received phone call matter of fact I had to email them again and say what is going on here with my account you know did you find somebody that said yes this person still had not contacted me so I decided maybe this is not a good fit for me so I decided to cancel with them and go with somebody else and not to say they weren't nice and professional but I just felt like I was going through too many people instead of just one person and I had no issues with them with cancer in my account there you know they were very accommodating very professional said you know I apologize and I said well you know that's fine I appreciate that but I feel like also their tutors maybe they need to be a little bit better at making sure people find the right to her and they have a tutor that's not going to be upset because I have to travel ways because when I signed up I told them you know I want to meet at the library and when I met with this tutor she meant let it be known she was not thrilled she had to travel from quite a ways well I didn't say nothing at the time because I was like kind of took him back by it but I started to say well then maybe you shouldn't took the job in the first place but I didn't say that but with her not sending me my lesson plans to her but again the company is a very nice they're very professional they try to work with you and unfortunately this just was not a good fit for me