Grace+Love Candle Co.Reviews of gracelovecandles.com

Update June 24, 2025: I never received responses from the company to any of the emails I sent asking for order status. I had to file a dispute with my credit card company to be refunded. I will not purchase from this company again. Original post: I placed my order on April 6, 2025 and I still have not received it. It hasn't even shipped yet. I am not happy having to wait this long for an order. I have not received any order status updates at all.

Never received my order that's been "being prepared' since December 9. Several messages to customer service went unanswered, no refund or product received. This business is a scam! Absolutely zero response once order is placed and pending shipment...yet it never ships.

This order was placed weeks ago, has not been received, and there have been no answers to my inquiries. I loved your candles but have lost faith in your systems.

I ordered from here three weeks ag land still have not received an order nor an update.

I haven’t received any updates on my order. It’s been about 3 weeks. Contacted support but didn’t hear back

I appreciate the special attention you provided. Love the scents...

We love these candles. They smell so good!

Hi, I really love Grace+Love candles! Their scents are strong, complex, and long lasting. I would give 5 stars, but I have to deduct 2 for shipping and customer support. I ordered on 6/21/24, and my order was not delivered until 7/24/24. During this time I tried multiple times to reach out to customer support via email, the Shop app, and the company website. No one ever contacted me back, and the chat widget on their site was never responsive. I finally sent another email 7/10/24 asking for information on my order status or for a refund, and it seems this message was received. A few days later I got notice that my order had shipped. However, no one ever tried to contact me even for a simple apology. I really love these candles and want to recommend them, but the issues with shipping and customer support cause me to hold back. I really want to support this company and their amazing product and give grace for mistakes. I think everyone who works there is probably working hard and has the best intentions, and this is probably just a simple slip up. But I’d like to see more ownership of these kinds slip ups and more support for the customer. Just a simple apology message acknowledging the issue with my order would have been all I needed.