Grace+Love Candle Co.Reviews of gracelovecandles.com

I ordered at the beginning of Dec 2025. I still haven’t received my order or a reply to numerous emails to customer support. They have stolen my money. DO NO ORDER FROM THESE PEOPLE.

Ordered these 15+ days ago and still haven’t received notice that they’ve shipped. Reached out to Customer service to either get a tracking number or go ahead and cancel the order and they still haven’t responded. Probably end up disputing the charge through my credit card company, because although they have not sent the product, they’re sure happy to take my money.

I placed an order online and my checking account was charged, but I never received a confirmation, nor did I receive my order. I have tried reaching out via the chat and email but no one ever gets back to me. This has now happened TWICE and I guess I am just out the money.

I keep getting reminders to review this company. Alright, I will then. I have never had such a poor experience with a company. I placed an order on 4/26. The money came out of my account promptly, but the product still hasn't come as of 5/19. In fact, the site is still showing my order as "unfulfilled." On top of that, I have emailed them numerous times because I realized that the products aren't safe for pets. One of the items I bought had eucalyptus, for example. It's my own fault. Nonetheless, I have been trying to reach them for weeks to cancel my order, but I've gotten no response, the order hasn't been cancelled, and I still don't have my money back. Also - I put reviews out for this company based on this experience, and they haven't responded to those either. This is so unfortunate because I wanted to support a small business. There are plenty out there, though. In fact, I've already found one. I won't be buying with Grace + Love Candle Co anymore. What a disappointment they turned out to be. Please do your research by reading reviews before ordering.

This is truly unfortunate because I really wanted to support a small business, but here I am. I recently placed a 2nd order with this company. I entered my original order sometime in the past year. I wanted to try out a couple different companies, so I ordered some things from Grace + Love and some from the other place. I compared the items and decided to go with G+L. I placed a 2nd order on 4/26/25. It's now 5/10, and the order still hasn't shipped. While researching, I found out that the essentials oils are bad for my cats, so I decided to cancel my order. It hasn't been fulfilled yet, so there shouldn't be an issue. Not only are you not able to cancel the order on the website, but I haven't been able to find a phone number to contact customer service. I have emailed them 4 times now...no response. They have my money, though! They took that from my account immediately! Funny how that works. Searching for other reviews on this company, I'm seeing that I'm not alone in my complaints. Naturally, the company will sometimes respond to the glowing comments, but they ignore the negative ones. Shocking. Please do thorough research on this company before placing an order. Better yet - save yourself the hassle and just order elsewhere. There are plenty of small businesses to choose from that would appreciate your business.

Update June 24, 2025: I never received responses from the company to any of the emails I sent asking for order status. I had to file a dispute with my credit card company to be refunded. I will not purchase from this company again. Original post: I placed my order on April 6, 2025 and I still have not received it. It hasn't even shipped yet. I am not happy having to wait this long for an order. I have not received any order status updates at all.

Never received my order that's been "being prepared' since December 9. Several messages to customer service went unanswered, no refund or product received. This business is a scam! Absolutely zero response once order is placed and pending shipment...yet it never ships.

This order was placed weeks ago, has not been received, and there have been no answers to my inquiries. I loved your candles but have lost faith in your systems.