Madeline
Awesome Product But Fumbled Shipping And Support
Hi, I really love Grace+Love candles! Their scents are strong, complex, and long lasting. I would give 5 stars, but I have to deduct 2 for shipping and customer support. I ordered on 6/21/24, and my order was not delivered until 7/24/24. During this time I tried multiple times to reach out to customer support via email, the Shop app, and the company website. No one ever contacted me back, and the chat widget on their site was never responsive. I finally sent another email 7/10/24 asking for information on my order status or for a refund, and it seems this message was received. A few days later I got notice that my order had shipped. However, no one ever tried to contact me even for a simple apology. I really love these candles and want to recommend them, but the issues with shipping and customer support cause me to hold back. I really want to support this company and their amazing product and give grace for mistakes. I think everyone who works there is probably working hard and has the best intentions, and this is probably just a simple slip up. But I’d like to see more ownership of these kinds slip ups and more support for the customer. Just a simple apology message acknowledging the issue with my order would have been all I needed.