Matt G.
PTO hours not delivered as per…
PTO hours not delivered as per contract, then when promised later, that deadline not hit either.

GPS Insight is a leading provider of SaaS-based fleet and field service management software solutions. GPS Insight helps fleet and field service businesses by delivering innovative solutions and actionable insights through vehicle and asset tracking, fleet management, AI-enabled smart cameras, field service management, and regulatory compliance solutions. GPS Insight’s industry-leading technology is designed to enhance organizations managing field operations, including drivers, technicians, vehicle fleets, trailers, and other mobile assets. Customers rely on GPS Insight to address rising operating costs, road safety concerns, and inefficiencies in fleet and field operations that drain time and resources.
GPS Insight (gpsinsight.com) has 256 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Vehicle Repair & Fuel · Peoira, Arizona
Excellent

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Excellent
Vehicle Repair & Fuel · Tempe, Arizona
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Vehicle Repair & Fuel · El Mirage, Arizona
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Showing 4 reviews with 2 stars · Clear filters
Matt G.
PTO hours not delivered as per contract, then when promised later, that deadline not hit either.
Cammie B.
It is cumbersome. Not fond of GPS Insight at all. The system defaults to the previous driver if that driver did not sign out which makes a mess for the administrator to fix on through the GPS Insight and for the a new driver. For a system of this capacity if the end drive time idles (vehicle is shut off) for 15-20 minutes it should do an automatic log out of the driver. If the vehicle is moved by a mechanic in the yard. There should be a mechanic sign in and automatic log off if the piece of equipment is not being driven beyond a mile radius from the shop or location where it is being repaired. And it should NOT accumulate hours towards the mechanics if they have a CDL on yard moves. There should also be an activation of "truck in motion" where it asks who the driver is or if it is a mechanic move in the yard. if required to sign in. Not all mechanics have CDL's which also a challenge as they should be entered to GPS insight as a mechanic. Also, if the driver does NOT sign out (truck has stayed in idle spot 15-20 minutes and is shut off) unless at a 30 minute mandatory rest which should gain time, the GPS adds hours to a driver In which runs the driver's legal time out by FMCSA forcing them to reset "legally" even if the driver wasn't actively driving. When we are within Air miles 150 should also should be considered as a sign in or time card preference. I understand that FMCSA wants equipment 2000 or newer to have an ELD in them, however if most of the work is in the 150 mile radius then there should be an option to select time card on the ELD verses using the ELD system. A warning to the driver could be displayed on the ELD of the driver has gone .1 miles over the radius forcing them to sign in. As for the Administrative side of it. I waste a lot of time (which I don't have available) trying to figure out how to make adjustments as needed. In the website I have called a number of times and tried on my own to figure out how to remedy the actions. The system is not very user friendly and is overly complex.
Zach S.
Crashes all the time, accurate but not reliable
Kaya A.
We have several issues
Response from GPS InsightMay 15, 2019
Kaya, We take your frustrations seriously and are glad you have connected with your Customer Success Manager to help get everything back on track. If anything else comes up, please give us a call. Always here to help, GPS Insight