G PenReviews of gpen.com

I should've researched this company and online reviews before placing an order. Their website is very professional and legitimate in appearance. I put a G Pen in my cart on 1/7/22 and the system said that if I placed my order that day, it would ship soon. Otherwise, they were experiencing shipping delays from 1/8/22 to 1/19/22. I foolishly believed this information and placed my order which was swiftly followed by a confirmation email stating that my order would ship soon but due to COVID, communication and shipping would be delayed 10-14 days. Not happy about that but I wanted to believe the system message I received. It's been 2 weeks now and my patience ran out plus I plan on being out of town and could not get a ship date from customer service. Upon researching company reviews, I realized that shipping delays and lack of customer service was a common issue any time of the year/pandemic. So disappointing. I emailed them and never received a response. I DMed them on Twitter (since they still had staff recently Tweeting) and was ignored. I live chatted with a couple guys on their website and finally canceled my order. It's a shame. The product might be great but a potential customer like me will never know because I'm so turned off by their practices that I will not support them. I wanted to write this review for others who are considering purchasing from them. Maybe they'll improve in the future - who knows but I'm done.

Amazing products and customer support I highly recomend

Purchased a $180 item. Going on a month now and still haven’t received product or a refund. Contact Grenco Science directly and all they keep saying is it’s been shipped and can’t refund until item is available to do so. It’s been “shipped” but no tracking updated. Ordered on 6/16/2021, time of this review is 7/14/2021. NEVER BUY FROM THEM!!! Customer service is trash.

I bought over 200$ worth of gpen gio products! Order number #587398 and they are str8 refusing to send my order. They keep spill'n this run around and refusing to reply to my emails! Grenco Science! SEND MY ORDER ALREADY! 🤬

I placed my order on April 28 and now May 4 I contacted the company asking them where my shipment was after paying extra for UPS and they told me that I will expect it to arrive in another 10 to 14 days which is completely inappropriate because nowhere on the website does it say anything about delays in shipping it only says delays in customer service and they do not pick up the phone I read this company a one because they did not even have the courtesy to email their customers of the product that I already paid for to advise me about their delay in shipping

It could be an extraordinary product , but talking about gpen there is a problem : the smell of plastic. After tried different pen and all presented the same smell, I opened the pen to understend what is smelling so much . The fault is of a kind of glue wich is used for the inside component . Only one pen ( of 5 tried ) was without this glue and only one pen was not smelling of burn plastic ( the glue was smelling of burn plastic when in use ) .