GovswiftReviews of govswift.com

Response from GovswiftDec 10, 2024

Hi Menzies, Thank you for sharing your feedback. At GovSwift, we are committed to providing a reliable and supportive service to travelers navigating the ESTA application process. While we are a private company and not affiliated with the U.S. government, this is clearly communicated across our website, alongside transparent details about our service. Our fee reflects the added benefits we provide, such as an intuitive application process, thorough error-checking to help avoid delays, and dedicated customer support to assist every step of the way. We take great pride in offering a service that many of our clients find valuable for its convenience and attention to detail. As a gesture of goodwill, we refunded your order on November 25, 2024. We also take any indication of confusion seriously and work hard to address these situations promptly. Thank you for allowing us the opportunity to address your concerns. We remain committed to delivering a trustworthy and professional service to all our customers. Best regards, GovSwift Team