Dave
avoid this company at all costs!!! This is a scam...
Like others have said, avoid this scam company. They obscure the fact that this isn't a processing fee for passports but a preparation fee - you still have to pay the same amount they charge to the govt. Website isn't clear and the document you are provided really isn't clear either. The customer service reps will apologize for the consumer being 'confused' but stand by their $130 preparation fee (you do get pdf file YOU have to print, instructions for a picture YOU have to provide, etc). Save yourself from the mistake I made, go directly to the gov website and fill out your own form and send it in - that's what I thought I was having done.
Response from GovswiftAug 20, 2026
Thank you for your feedback. We have not been able to locate any order in our system under the name provided. We have also requested additional information to review your concerns, but have not yet received a response. Without this information, we are unable to verify or investigate your claims. Please reach out to our support team with the requested details so we can properly review and assist you further. For clarity, we are a third-party application assistance service and are not affiliated with the government. This is disclosed throughout the website prior to checkout. Our service provides guided support, document preparation, and step-by-step instructions, while government fees are paid separately to the issuing agency.