GovPlanetReviews of govplanet.com

if you have money to waste then govplanet, ironplanet, ritchiebros is the best place by far. I bought an item and paid for it in November of 2022. I still have no title. If you see an item that states "IRONCLAD ASSURANCE" definitely don't bid on it. Something I bought for 5500 ended costing me almost 14000 which i cant title or use. EXPENSIVE LAWN ART.

Bought two camera from the site. They both don’t work. Description was not accurate. As they say, if it seems too good to be true, then it is.

very pisss pour gargabe costomer service !

I bid on and won 4 shipping containers. I made my bid based on the photos and the pictures. Nowhere in the description did they mention damage to all four containers and none of the 8 pictures showed the sides of the damaged containers. all four have major damage. after driving 16 hours round trip and the cost of the auction I'm out $800 will not use this site again and you should use caution.

It’s all Big lie they selling the same item every week they raising the prices you bid until you hit the high price they let it go otherwise they raise the price and they saying it’s sold but the next week after you see the same item again they lying to people I don’t know how they still exist all liars.

My Opinion based upon fact is: I Had been with GovPlanet for at least 5 years, spent tens of thousands of dollars with them, they used to be good. Once the Canadian Ritchie Brothers took over, their Customer Service went Into the Toilet as they don't care about 'making it right'. I don't know why the US Government would allow a Foreign Company to Reap Huge Profits from Selling American Tax Payer Acquired Assets back to the Public. Seems to be a conflict of interest in that alone/ some non-appropriate sweetheart deal. I brought it to their attention with fact, photos, and videos that one of their Yards was falsely advertising item quantities, or selling items they had already sold only to drive down there to pick up your purchase only to find them sputtering around the yard with no explanation as to why the item was not available for pickup. I just disputed the charges on my credit card after their Customer Service (in name only) showed itself to be shamefully inefficient, uncaring, and down right corrupt (won't even address an issue properly) to the point of looking like it was engineered to oppress/exasperate the Customer base who had negative business experience complaints. They seem to ONLY value you as a customer if they can get away with ripping you off, you say nothing, as soon as you look out for yourself and bring this to their attention they will ban you across all their sites being the petty tyrants / 3rd world dictator's that they are. They are not a customer centric company who care about cultivating good long-term business relationships, they have a short-term cash-cow mentality. I was able to recoup my money (thanks to my credit card agency), but the costly unnecessary mis-trips were not reimbursed to me. When asked why they banned me from all their platforms, they said it was because I disputed a charge on my credit card. When I asked them to show me where in their policy that I didn't have the right to do this if the item isn't there when I get there, or the wrong quantity, they could not show me this in the agreement I signed with the. It was selective/arbitrary/capricious. I'm quite certain that the agreements between credit card payment agencies will super cede any GovPlanet agreements because until I pay the Credit Card agency, I have a responsibility towards the credit card agencies money. Some of their leadership have blogged on linked in, virtue-signal about the company being a noble social justice warrior, but are easily shown to be a hypocrite when turning a blind eye to facts about the companies own injustice/unfairness in dealing with their paying customer complaints. Bad Character. They did not seek to correct / reprimand their own affiliate yards after terrible yard-level ego-driven customer service was laid bare and tried to project on the customer that they are in fact 'the bad-guy' without any credible/viable proof. That's what you will be dealing with should you have an issue. One day, with the numbers of all the people who have had bad experiences with the company steadily Increasing, I half expect them to be brought into a Congressional Hearing with a Federal Prosecutor like Trey Gowdy grilling the leadership before Congress, followed by a trail of the thousands of willing customers in attendance more than eager to share the details of their frustrating experiences. I'd like to see their leadership try and pull some of their face-saving Customer service tricks during that hearing expecting to get away with it. I mean the DLA is supposed to have some sort of NoFear whistleblower act, where if you see something and say something you can't face any reprisal/backlash. This should go at least double for any Foreign Company managing US Assets. The DLA Should be all over this sort of mismanagement of public assets sort of thing.

They do not qualify their bidders you can be any pimple-faced 18 year old kid bidding on an item with no intention of paying for it just for the thrill of winning a bid over the last 3 months 17 of the items that I bid on the least of which was $16,000 the highest was $27,000 I was outbid in the last 30 seconds this is normally not a problem however two weeks later the same items come up for bid because the dumbass that outbid me didn't have any f****** money this is b******* qualify your damn bidders

I recently purchased a Ford explorer taken out of service by the Maine state police. The transaction went flawlessly except for my bank flagging the transfer because of all the negative reviews. I assured my bank I was aware of the risks and everything went smoothly after that. All the negative reviews I see are from people buying demil surplus not realizing that they need to file an end user certificate and getting mad that the government takes their time with that paperwork.