GovPlanetReviews of govplanet.com

They dont let you quote shipping until after you pay or estimate shipping before bidding. I won a $360 lot that wasnt heavy and best quote for shipping was $1700. Set up to scam.

FALSE NARATIVE !CX UNDER INVESTIGATION FOR FRAUD! FTC < CONGRESIONAL REVIEW! just LOOK AT THIER RATING 1.3 yeah !!!!!!!!!!!!!!!!!!!!!DO BETTER!

Won two auctions. First parts arrive Used when all pictures showed them as New. Website intentionally did not show pictures of parts with installation marks. Second items came with Red Unserviceable tag that also was not shown on the auction pictures. ***Do not trust/use them***

This company is ripping people off left and right. They need to be stopped!

This website is impossible to use. When I signed up for the first time, my account was automatically restricted from bidding on listings and I was told to contact customer support. The shady employee over the phone told me my account was restricted due to non-payment for a previous auction, despite how I never used the website before in my life and it was a brand new account. She then berated me and refused to tell me what the previous purchase was. This is an obvious scam website used to steal peoples' information.

Bought an expensive computerized metal embosser from them that is often used for dog tags. They did not disclose that the unit had been banged up so hard that screws holding the gripper unit to a plate inside had SHEARED OFF and the same happened to the screws on the side panel of the unit. They claimed I should have seen that, but the pictures did not show it and the description did not say the unit was damaged. I thought their "Ironclad Assurance" policy would refund my money, but no, they refused to honor my claim. Ritchie Brothers are scamming grifters. If you are going to buy something, go pick it up yourself and inspect it before accepting it. Look for the damage they will hide from you before taking ownership of the unit. If you find damage not disclosed in the listing, refuse to accept it and demand your money back.

Absolute crooks. How is this company still in business? They will rip you off, keep your money. Hard to communicate with them will spend hours on the phone.

Gov Planet and their customer service reps are terrible. Called several times for a week, sometimes multiple times per day, and they were saying my account was delinquent and they never received payment on auction items I won. Their fees to buy items is insane, so I mailed a check as I always have done. They are saying it took 9 days for my check to make it FORTY MILES. I have bought items since back when Gov Planet was Government Liquidations and I have never had a problem doing this. They require your payment within 7 days. Then want to charge 1500 to make your account active when they receive a payment late. It's so important to them to get their payment within 7 days, but then they make you wait MONTHS to be able to pick up the item. Once you get the ok to pickup, you only have 7 days to pick up the item. Most people can't get off work at the drop of a hat. If I were you and you want good customer service that is FOR the customer, DON'T GO HERE! You won't get quality service here.