GovPlanetReviews of govplanet.com

I bid on a fnc106-a30 CNC mill Thank You for out biding me . I did not want it. Every one i bought had parts out of capinet

Not to contradict the tremendous amount of bad reviews, but my experience and purchase with GovPlanet was flawless, so I believe credit should be given where credit is due. Caveat: I bought through their "Marketplace E", which is a reselling market for similar equipment that you get at regular auction, so maybe processes (or at least personnel) are slightly different, but this is still part of the GovPlanet (or Ritchie Bros) services, and for me this service worked perfectly. I found a refurbished HMMWV that I liked on their Marketplace E. I placed an offer for the vehicle and waited the 2 business days for what I expected would be an "accept", "decline", or "counter offer". After 4 business days I called the GovPlanet sales department to see what was up. They informed me that the seller had set a no-less-than limit that my offer did not reach, so my offer was deemed unacceptable and was therefore classified as "invalid". It probably would have been nice to know that "invalid" was another option, but they do provide you a number to call in the event that you have questions about your offer. So I guess if you are a serious bidder, you will call the number, which is exactly what I did. They were responsive to my questions, explained the reason that my bid was stuck, and offered to call the seller and mediate a fair price. They promptly called me back and advised me of the sellers "left and right limits" (to use a military term), to which I provided what I thought was a very fair bid for the HMMWV, which was promptly accepted by the seller. I received the title for the HMMWV before it even arrived, and the HMMWV I received was exactly as advertised by the seller. If I had to say something negative (or really "informative") for the buyer, it's that don't be off-put by the extreme inconsistency in business names. I read this on a review, so I knew what to expect, but it was still a little unnerving (especially when you're about to drop $30k+ on an HMMWV) to see. In my case, I found a vehicle on GovPlanet, yet the pictures were watermarked as IronPlanet. When I called sales, they answered as IronPlanet, yet when they called back, the Caller ID said Ritchie Bros. And finally, when I received my purchasing invoice, it went through TruckPlanet! Crazy and confusing, but if you expect it before you start, then you just roll with it through the process. I'd also like to add that the purchasing process was very intuitive (and automated): As soon as the offer was accepted by the seller, my account was updated with the next step (wire them the money). Once the wire transfer was received, my account was updated with the shipping options. The whole process was well automated and easy to follow step-by-step.

Bought an outboard motor, in the description it said it had been used in a tech school and had not run in a couple months. It turns out it had sat in an empty out of biz school for five years. Motor is fuel injected and sat too long. They tell me to read the description where it says "Iron Planet makes no....." First i didn't buy it from iron planet and this was the only time that name was used, also they don't point out how your suposed to know what part of the description to believe. They offered 10% of my money back, i reported them to the Florida AG, the Calf AG, the FTC and I'm not done !

The worst company ever dealt with!!!! BE VERY CAREFUL BEFORE DOING BUSINESS WITH THEM!!! I won an field gear auction (total 31 back packs (assault/field/ruck) out of the 31, 8 packs had missing parts and 1 was severely damaged. That is 30% of my purchase negatively affected. When I dispute the purchase, all I got was a denial and a bunch of excuses on how they can't guaranty used items. Mind you, this auction item included IronClad Assurance (I didn't expect the items to be new, but at a minimum it should be mentioned on the listing that it has missing parts and significant damage(s), so I could make best decision as to bid on it or not. Again, just wanted to let people know what kind of experience I had.

I bought a 2004 Humvee on 5/24/23 paid right a way sent all paper in right a way. Customer service was excellent with me i had all type of question that they had all the answer for i must of call 20 time's to make sure everything was alright. No long waiting on hold got right through to customer service every time. They sent my paper work right through. I picked up my humvee on 6/10/23 no problems at all and was happy exactly what i paid for ..Note i looked at all the paper work and all the photo's close paid attention to all the detail's so i knew what i was buying first. with all the dent's ding's leaks tires light's etc so i had no regret's at all..note i think if you look close at all the photo's and note's you will know what to expect on your purchases. If you don't know about something you plan on buying ask someone who knows about the thing's you plan to buy and you will be fine .hope this help a lot of people. thank you govplanet.com for my experience. And i plaining to pick up more, ,,thank you A.J.S

I recently participated in Richie Brothers, GovPlanet.com, which is also an IronPlanet.com Auction. They claim to be a Government Auction site, which they are not affiliated with the government. They actually sell repossessed vehicles from various banks in various states. I participated in and won 3 electric vehicles. According to Richie Brothers all sales are final and vehicles won can be picked up the same day as the auction after final payment. When I joined GovPlanet I had to create an account in which I disclosed my physical address as San Juan, Puerto Rico. After the sale I was told that the 3 vehicles are ready for pick up, only they legally were not. I hired Puerto Rico Car Transport to pick up the vehicles, because GovPlanet employee's advised me the the vehicles were ready for P/U. Unfortunately GovPlanet does not tell participants prior to the actual auction that NO winning sales come with legal titles. The transportation co. sent me an email stating that The vehicles cannot be legally picked up without proof of ownership, a legal title in the name of winning bidder. The transport co. stated that it would be illegal to p/u the vehicles. When I informed GovPlanet about the P/U situation, they advised me that I could purchase a title via their SF97paperwork, but not until after the vehicles were removed from their storage units, which can not legally happen W/O the titles. Once vehicles are removed it take 4 to 6 weeks before a title could be P/U. Richie brothers advised me that if the vehicles were not removed from their respective storage facilities within 8 days I would be charged storage fees because I could not remove the vehicles without legal titles and GovPlanet will not apply for a title for the winning bidder until the vehicles are removed from their facilities? Legally, A winning participant in a Gov-Planet auction can not get a legal title until the items won are removed from the storage facilities. Items won can not legally leave the storage units without a legal title? So, even though these facts are not made available until after a bidder wins the auctioned items, an auction winner is technically an auction loser. Due to Richie Brothers illegal practice of not disclosing pertinent facts, like NO titles prior to all auctions and therefore items won can not legally be removed from storage. I believe that Richie Brothers, Gov-Planet and Iron-Planet are illegally and knowingly facilitating illegal intra state auctions so that they scam winners out of the items won so I am out $10,000 + because they legally can not ship my items won at their auctions due to Richie Brothers fraudulently corrupt, deceptive and misleading policies. If you had similar problems with these auctions sites leave your review on TrustPilot.

The worst customer service people ever. Rude and clueless. I highly recommend staying away from this company.

Purchased what I thought were complete upper “handguards”. Was that just upper pieces. They are worthless without the lower pieces $3100 for 41 pieces. They were listed as PS products only 18 of them were PS products, of the 41. they refuse to refund me my money refused to give me an address to return the product. Quoted some government numbers in a picture like as consumers were supposed to know what these numbers mean. When you Google those numbers it takes you right back to there auction sites doesn’t give any explanation of the item they’re selling, very deceptive.!!