GoVisa Lawyer (Pemberton Law, PLLC)Reviews of govisalawyer.com

Response from GoVisa Lawyer (Pemberton Law, PLLC)Sep 28, 2024

Hi Barry, Thank you for taking the time to share your feedback. We appreciate your kind words about our assistance and support throughout the process. We are very happy we were able to significantly contribute to your US Visa approval given the history of your case. We are concerned however, about you feeling conned regarding the cost of our services and the visa application fee. Transparency is one of our core values. Our advertisements clearly state that we are a law firm, and our website explains that our US Visa fee does not include the official government fee (https://govisalawyer.com/services, https://govisalawyer.com/start-usvisa). You can also revisit your client agreement. Our fees are designed to reflect the expertise, time, and dedication our team puts into each case to ensure our customers are well prepared and confident when they get in front of the consular officer. We would be more than happy to discuss your concerns further and see if there is any way we can improve our communication and transparency to better serve our clients. Your satisfaction is our top priority, and we remain committed to providing the highest quality immigration services. Warm regards, GoVisa Lawyer team

Response from GoVisa Lawyer (Pemberton Law, PLLC)Dec 20, 2024

Dear Amna, Thank you for sharing your feedback with us! We are pleased to hear that Isabel and Marius provided excellent follow-up and were swift in their responses. Ensuring timely and proactive communication is a key element of our service, and it's rewarding to know they succeeded in meeting your expectations. If you have any further questions or need additional assistance, please don't hesitate to reach out. Your satisfaction is our highest priority. Warm regards, GoVisa Lawyer Team

Response from GoVisa Lawyer (Pemberton Law, PLLC)Dec 20, 2024

Dear Mandi, Thank you for sharing your experience with us! We're delighted to hear that Marius Popa provided exceptional service right from the start, assisting you in filling out forms correctly and keeping you informed at every step. It’s wonderful to know that the visa process went smoothly and efficiently for you. We strive to deliver this level of service to all our clients. If you have any more questions or need further assistance, please feel free to reach out. Your satisfaction and success are our top priorities. Warm regards, GoVisa Lawyer Team

Response from GoVisa Lawyer (Pemberton Law, PLLC)Dec 20, 2024

Dear Efe, Thank you for your fantastic feedback! We are thrilled to know that you found our services superb and that our prompt responses, support, and guidance made your visa application process top-notch. Katherine and the entire GoVisaLawyer support team are committed to providing exceptional service, and it's wonderful to see their efforts recognized. Your recommendation means a lot to us. If you need any further assistance, please don't hesitate to reach out. Your satisfaction is our utmost priority. Warm regards, GoVisa Lawyer Team

Response from GoVisa Lawyer (Pemberton Law, PLLC)Dec 4, 2024

Hi Cheryl, We've reviewed your case and we are so sorry for not being able to respond immediately when you reached out to us early morning on Aug 12th. We completely understand how stressful and frustrating it can be to wait for a response when dealing with something as important as your visa application. While we did respond within 6 hours, we recognize that those hours of waiting made you feel very anxious. Your feedback helps us understand how even a few hours without a response can impact our clients' peace of mind. We're constantly working to improve our response times because we genuinely care about each person who trusts us with their visa process. We take some comfort in the fact that we contributed to you successfully obtaining your visa. Our legal team put great care into reviewing your case and making necessary corrections - something we take very seriously as incorrect information is one of the leading causes of visa rejections. We also made sure to secure you an earlier interview date to align with your travel plans, and sent all the necessary documentation well in advance for your interview at the embassy. While we regret causing you any worry during those morning hours, please know that your case was always a priority for us. Every successful visa approval reminds us why we do this work, and yours is no exception. Thank you for bringing this to our attention and we hope you had a pleasant stay in the US. Sincerely, GoVisa Lawyer Team Pemberton Law PLLC

Response from GoVisa Lawyer (Pemberton Law, PLLC)Dec 20, 2024

Dear Adnane, Thank you for your insightful feedback! We wholeheartedly agree that providing personalized service and diligent follow-up are crucial in demonstrating our commitment to customer satisfaction. Your recognition of this approach reinforces our dedication to maintaining a high standard of service. If there is anything else we can do to further enhance your experience, please feel free to let us know. Your satisfaction is our top priority. Warm regards, GoVisa Lawyer Team

Response from GoVisa Lawyer (Pemberton Law, PLLC)Dec 20, 2024

Dear Leonel, Thank you for sharing your positive experience with us! We're pleased to hear that you received fast responses and clear explanations for your concerns. Providing timely and transparent communication is a priority for us, and it's rewarding to know we succeeded in your case. If you have any further questions or require additional assistance, please don't hesitate to reach out. Your satisfaction is extremely important to us. Warm regards, GoVisa Lawyer Team

Response from GoVisa Lawyer (Pemberton Law, PLLC)Dec 3, 2024

Hi Petr, Thank you for sharing your feedback about your experience from late July, beginning of August 2024. We are so sorry for the disappointing experience during your pre-application interactions with our firm. You initially reached out through our contact form on July 27th seeking advice about visa options, and we provided complimentary consultation via email to help determine the most appropriate visa type for your situation. When you later attempted to begin the formal application process on August 1st and encountered technical difficulties, we tried calling and when we couldn't reach you we tried to accommodate your needs by offering alternative communication channels. The technical issues you experienced with the meeting links were unfortunate, and we understand your frustration. Although saddening to see a potential customer of ours going through such an experience, it has helped us identify and address important issues in our pre-sale communication process. We have since worked to prevent similar situations from occurring. We also want to clarify that while we do use automated notifications for certain routine communications to ensure timely responses, our team consists of real legal professionals with vast experience in immigration cases who have worked successfully with thousands of our paid customers. One of our legal assistants will reach out by phone again to check if you still require assistance or you managed to set everything up to meet your travel plans. We are grateful for your feedback, it certainly made us better. Sincerely, GoVisa Lawyer Team