Aracelis
The service has been poor
The service has been poor, and the information provided has been incorrect.
Response from GoVisa Lawyer (Pemberton Law, PLLC)Dec 4, 2024
Hi Aracelis, Thank you for sharing your feedback with us. It worries us to read our service was poor as we are committed to providing accurate information and quality service to everyone we work with. We've reviewed our client database, but we haven't been able to locate any customers that paid for our services matching your name. We've also reached out twice through Trustpilot requesting additional information that would help us identify your case and address your specific concerns about incorrect information. Unfortunately, we haven't received a response to any of our information requests. We would very much like to understand what information you found incorrect so we can clarify any misunderstandings. If you are indeed our client, we encourage you to: - respond to our information requests through Trustpilot - contact our office directly with basic details about your case (full name, email address you used to apply for our services, application ID) This would allow us to: - verify your case in our system - review the information provided to you - address any inaccuracies - improve our service where needed Our law firm is known for its high standards of service and for providing accurate immigration guidance to all our clients. If you are our client, we would appreciate the opportunity to address your specific concerns. Sincerely, GoVisa Lawyer Team Pemberton Law PLLC