John
Cancel anytime? Yes, but we'll make it as tough as possible.
I was never able to get the VPN service to work. To be honest, this may not have been entirely GoTrusted's fault as I had some issues with a competitor as well. What did annoy me most was the difficulty in cancelling the service. A note on the home page indicates that you should complete the form in the support area of the site. They do not provide a hyper-link to the support page and I could see no support tab or menu while viewing on a mobile device. I eventually got to it by trying various web addresses with the word "support". In short, I refuse to do business with sites that promise you can cancel at any time and then make it very difficult to actually cancel. I would therefore not recommend GoTrusted.
Response from GoTrustedOct 9, 2015
Thank you for your feedback. We're sorry to hear you had difficulty cancelling your account. The navigation bar for the website should display at the very bottom of the page on mobile, similarly to how it displays on our desktop site. Cancellation requests (and support requests in general) can be sent to [email protected], [email protected], or [email protected] if you have issues reaching the support form or website for any reason.