GoTrusted Reviews | Read Customer Reviews of gotrusted.com

GoTrustedReviews of gotrusted.com

3.5443 reviews
Internet & Software
900 SE Ocean Blvd. Suite 232-D, Stuart, Florida

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GoTrusted

About GoTrusted

GoTrusted is the Original Strong SSL encrypted VPN service, in business since 2005. GoTrusted turns any public free WiFi hotspot into an encrypted and firewalled hotspot for your computer or device. Browse in private, unblock websites, view video from your home country, send and receive email, and use social media securely when on GoTrusted. Unlike other 'ad-based' privacy or proxy software, GoTrusted's VPN service network is fast without privacy compromising ads. GoTrusted is easy to use on all your devices. With GoTrusted, know your privacy is always protected wherever you connect.

GoTrusted (gotrusted.com) has 443 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.

Also known as: gotrusted.com
Website: gotrusted.com
Category: Internet & Software
Location: Stuart, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 13% of reviews.
Latest: Most recent review: March 2023.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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GoTrusted reviews

443 approved reviews, newest moderated first

customer
Mar 15, 2023
Used it when traveling
Used it when traveling. Unblocked the hotel Internet and streamed movies.
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Mohammed
Mar 5, 2023
Could not connect
Could not connect
Response from GoTrustedMar 7, 2023
We're sorry you had trouble connecting. We suggested to check your device for security software or test on another device as the connection blocking did not appear to be a network block. Security software will sometimes block VPN software.
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customer
Feb 28, 2023
Simple app to use
Simple app to use. I wish it was cheapre
Response from GoTrustedMar 1, 2023
Thank you for your review. We've lowered prices significantly since you signed up originally. Please see our website for the lowered pricing.
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customer
Feb 16, 2023
it was okay but didn't use it much…
it was okay but didn't use it much after I left germany. it was nice to stream us content which are blocked there
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Marceau T.
Feb 12, 2023
These guys on support were great
These guys on support were great. They had lots of patience since I don't know too much about computers. THey helped me connect with wire gard and had no complaints. Also helped me get my phone connected so it was always secure.
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customer
Jan 28, 2023
Was able to connect from China
Stayed connected with my phone and laptop while in China.
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Eric
Dec 15, 2022
GoTrusted has major issues…
GoTrusted has major issues with Android phones such as those using the latest OS. When trying to use it in my Google Pixel 5A, it literally crashes it. Also, when connecting with my new HP laptop to some locations, a quick IP address verification shows that a “Paris” location is actually a Lisbon location. This is a problem if I intended to connect to a French TV channel - and not a Portuguese one. Stability is also not always the best.
Response from GoTrustedDec 19, 2022
Android phones connect using their built-in VPN software. Stability can be an issue since Pixel seems to have many reported issues when using their built-in VPNs. Other Android phones have been tested by us to be connected for days using their built-in VPN software which shows the issue is more on the specific Android version side. Regarding the IP location, many websites provide poor quality IP location service and are not always accurate. If you use a reputable service like iplocation.net you will see our French locations are in indeed in Paris as they have always been. Feel free to send us any questions through support as we love hearing opinions and clarifying issues.
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Graham
Nov 9, 2021
I have already written to you
I have already written to you, twice now and the last time cancelling, as your system loses connection after about 10 - 15 minutes on average and as I tend mainly to watch sports it is a real pain to keep having to go back to the beginning and start again. Also when I try to watch programmes on the BBC from England they tell me that I cannot watch from my address. Consequently all the reasons that I wanted a VPN have stopped being useful on GoTrusted, hence my cancellation. I am still awaiting return of my money as you were clearly instructed well in advance NOT to renew for another 6 months.
Response from GoTrustedDec 8, 2022
We do apologize for service or access issues. It was a shame that we were unable to confirm if the issue was with the Internet service or the VPN as others were able to access the same service from your country. It was not just a question of Internet speed, but also of packet loss to the media you were trying to reach that could have affected your experience. You should note that we cancelled your account the day before you wrote your review as you requested. Your email was very direct with requesting cancellation and so it did not appear that you needed a reply other than cancellation of your account. An automated email was sent letting you know that they account was cancelled. Perhaps it fell into your Spam folder?
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