Denise N.
Rough start but ended well
Started quite shaky due to some hick up, but after a little rattling, Ryan was able to rectify the situation.
At gotoflyer.com, we strive to give customers and clients the greatest possible services. Our main goal is to provide you with some exclusive and unbeatable flight ticket and vacation packages discount when you book travel accommodation such as hotels or vacation packages. Additionally, we assume full responsibility for the adventure and try even harder to guarantee complete service and solution to our customers.
Gotoflyer (gotoflyer.com) has 278 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing278 approved reviews, newest moderated first
Denise N.
Started quite shaky due to some hick up, but after a little rattling, Ryan was able to rectify the situation.
Julio C Montes de O.
I made a reservation and I have a confirmation number and 2 days before my trip I call them because I don’t have the eticket and they said my flight is cancelled and I have to pay 2000 dollars more. Scammerrrrr BE AWARE
Thoathi Kim N.
Horrible experience they told me the day before my trip my flight was delayed and I went on the website to check it says it’s on time I check the reservation and it was cancelled I called and was on hold for over an hour and still never got through. I got less than 4 hours before I have to get onto my flight and still nothing I spent $920. Never again! Bunch of scammer! Sent me new tickets 7 minutes before boarding my assigned seats got dropped and could never make it to my destination they wouldn’t give me a full refund instead they offer to give me flights credits! Still haven’t seen those flight credits either!! Don’t buy from them they are bunch of beggars and moochers scamming hardworking people moneyyyyy!!!!
Maria E.
I do not recommend it. I bought a ticket to Madrid and never got it. I am demanding the return of my money. I wrnt to the Fortlauderdele airpory and was surprised that my flight did no have because it have not been paid the amount that O paid to Gotoflyer since May 15 and supposrdly everything eas ready to travel pn June 2, and today June 2, I am in Miami not traveling to Madrid.
Jonathan
Muy buen servicio y me dieron ayuda en español muy amables.
Debra
UPDATE regarding my review of 5/15/25. Today, 6/22/24, I received a call from GoToFlyer apologizing for my very frustrating experience, stating that they are going to refund the service charge of $50.99. I thanked them for that. 5/15/24: Terrible experience. Unethical, dishonest sales representatives. I agree with some of the other reviews regarding their tactics. They would not refund the $50.99 charge even though I pointed out several ways in which they gave me incorrect information just to make the “sale.” Outright lies about carry-on bag fees, etc. Luckily I received an immediate refund from the airline and booked a much better flight myself. (They had told me the flight was non-refundable), but since I cancelled within 24 hrs I was refunded.
Response from GotoflyerJun 22, 2024
Dear Debra, Apologies or the delayed response! My name is Mack and I have made a note of your complaint and have investigated the matter to ensure you have been assisted in the right manner with your query. A refund has been approved for the charge of $50.99 and a manager will reach out to you on the contact details shared to close your complaint. Should you need any assistance please do not hesitate to reach out to me. Regards, Mack/Customer Service
Ketia C.
I would like say a big thank you for your patience with you have been doing a wonderful job keep it up thank you
Disne
Kelvin was very knowledgeable and attentive..great experience!!