THE LISTReviews of gothelist.com

To be totally honest, I was very hesitant to order from The List due to the numerous negative reviews I read at Trustpilot. However, I must admit that I was also positively impressed with the honest responses the site gave to almost each negative review posted. Curious about their customer service, I emailed them on Nov. 12, 2021 requesting additional information on a Valentino Garavani Leather Belt Bag I was interested in. Their response came in no time! We ended up exchanging emails about other personal concerns I had about the site and was very appreciative with the response I received. This is what they wrote: "...we are a start-up and we are proud to say that we are continually learning from our mistakes and the feedback of our valued customers. We are committed to ensuring that any negative situations do not happen in the future. In addition, as you have mentioned, people tend to write the negative sides and rarely do people right a positive review which outweighs the negative ones. If you’d like to discuss this further in order to gain trust in us, please let us know the best contact number and time to call." Because I believe in seconds chances, a few days later, exactly on Nov. 18, I decided to order the Valentino Bag from The List and judge the purchasing experience for myself. Well, my order was shipped from Italy on Nov. 24 and delivered in the New York Metro Area on Nov. 26---in just two days! The VG belt bag came nicely packaged, was just as described and verified authentic (by Valentino.com, through a NFC encoded tag contained in the bag). I'd like to thank THE LIST team, and especially Tina P., for such a wonderful experience and I look forward to buying from you again in the future. Please keep up the good work!

Recently I orderd from the list and it was fast easy and my payment was safe and there were multiple payment options so far so good 👍🏼👍🏼

I placed my order before I read all the negative comments here. I was so scared i got scammed so i bombarded them with loads of messages via whatsapps and emails. Went through a few rounds of DD myself, found their representatives linkedin profiles to make sure they are real people lol Anyway they responded to my messages promptly and my handbag arrived 4 days early than the ETA!!! I started to think their competitors left these comments to frame them or their service has drastically improved.

quick response

I was hesitant about placing an order with this company, but was pleasantly surprised that I did not have any issues. I'll definitely order from them again.

I was hesitant to order from here after reading the reviews and initially canceled my order. I received an email confirmation of my cancellation rather quickly and spoke with one of their representatives as well. Overall, they gained my trust and I am reordering my item with them. Just be mindful, they are a small company but they are growing and will help to accommodate you. I’m very happy they called me personally to alleviate any issues or concerns that I initially had.

Highly recommend! My husband and I both ordered from here and we were delighted that even after ordering and receiving our products, we still got contacted to hear about our experience. Great customer service is hard to find these days. The website and app is easy to use, huge variety and reasonable prices. Will definitely revisit to order again and encourage all to use The List. Thank you for a great and definitely not last experience.

The products are really good with timely delivery which is the best part Always happy to shop from here