GotextbooksReviews of gotextbooks.com

I sent in two books two weeks ago in PRISTINE condition. Both were basically brand new, never been marked or highlighted in. The cheaper book was “accepted” but the more expensive one was “rejected” with no explanation. I sent an email awaiting an explanation as to why the rejected the more expensive book and now won’t return it. They will keep your expensive books and RESELL THEM giving you NOTHING. College kids pay enough for books as it is and then a company through Chegg gets to not pay you for them and then just gets to keep them to resell? Will be filing through the BBB.

Scammers!! Send them books in PERFECT condition, they lie and claim 'rejected.' If you get scammed by them, be sure to file a BBB complaint as well as a consumer complaint with the Arkansas State Attorney General's office.

As many have said, they quote you a high amount (for something you noted as being a USED book) and then once sent in they’re “rejected” for BEING USED and you can’t do anything about it since it costs money to get your books back. Scamming college kids who are just trying to make 1/5 of the $ back they spent on textbooks is pretty messed up to me. Will never use again.

Sent out my college textbooks because I am broke and need the money. Tracking number confirms delivery on 9/9. I email support today that I have heard no correspondence since my books were delivered. They email me back saying they’ll get back to me within 7 business days. What the hell is that? I want my money!!!!! Will go to better business bureau if I am not issued my refund asap!!!!!!!!!! EDIT TO ANSWER REPLY******your company should be emailing the customer when you receive their shipment like any good company would do! As long as I get my refund in 7-10 days like I was promised today, I will rewrite my review! Melissa was super helpful!!!

My daughter got a check for 40.37. It BOUNCED and the bank charged her a $12 fee. Scam, scam, scam.

This company is a scam. So messed up to steal from students just trying to survive. Sent my books. Never heard from them again. Can't find a contact to reach out to for my check. Nothing, they have no information on their website. How is this even legal. And shame on Chegg for directing me to this website. Special place in Hell for you.

Wow, I got dupped! I should have believed the poor reviews, so please take it from me and avoid this company. I sent in numerous textbooks in excellent condition (some were brand new), and they paid me for only a quarter of them. Now they will resell the books at top dollar. Again, think twice before you use Gotextbooks. I do not believe they are reputable.

This company is as asinine and shady as it gets. I got quoted for a textbook, went out and bought the packaging and spent the gas money to get to a drop off box. They tell me it’s rejected when the book is in great condition and the only reasoning was “instructors edition/sticker damage” when I sent the book off I saw no issues relating to that. And guess what? If you want your book back you have to PAY for your own shipping label to get it back. Otherwise they “destroy” it. This company is one huge scheme. Update 5/6/23: Although gotextbooks claims they refunded my account, I emailed them (specifically Michael) the same day 7/14/22 letting them know I did NOT receive a refund, haven’t heard back from them or received a penny. I hope no one else is tricked into this con but unfortunately I see there are still reviews in 2023 showing otherwise.