Karena
Beware of the owners.
Ok. The product is fine. But the earnings are always delayed or reduced to how they want to pay. They also try to avoid paying and make his own pocket richer.

Offers ultra-secure encryption for personal cloud storage and file sharing, to safeguard your individual and professional digital assets. Keeping every file, folder, photos, videos, and documents.Safe at rest and in transit.
Gotbackup (gotbackup.com) has 79 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Karena
Ok. The product is fine. But the earnings are always delayed or reduced to how they want to pay. They also try to avoid paying and make his own pocket richer.
Fredrik
I've been using GotBackUp for 1+ year and I was happy with them.... UNTIL I decided I wanted to download and restore all my backed up files. The download speed is horrible and have lead to mutliple failed downloads. I'm on a 100/100 broad band connection which works just fine downloading from other places, but GotBackUp has failed me and I'm furious. I've been in contact with support and they were somewhat semi-fast to reply at first, then they took 6 days to respond to me (after I wrote an angry message to them). But in that reply they didn't have an update/sollution to my problem. I asked (demanded) to not be billed again, until this issue is solved 100% — They did not respond or accknowledge that demand. I'm so pissed at them and it feels like my files are taken hostage by their stupid company with stupid support. They lure you in with tons of storage to a great price, but one should have known there was a BIG OL "BUT..." lurking. My suggestion is to STAY AWAY from this company. All they have done is uploaded my files and taken my money for months and months... and now when I want to restore / access my files.... they FAIL BADLY! WARNING!
David F.
The worst sign up experience ever. I tried to change my password I just created and the site will not let me - keeps giving me a new password - I can change the uswer name and I have not even paid for the system! What a joke
M G.
Hi, I’ve been trying to reach out to Gotbackup? but in vain. I had become a part of this Pyramid scheme through a friend and enrolled with my Credit Card. Now I cannot afford to continue and want to opt out. I’ve tried sending mail and even tried talking to their Customer Care on live chat. Nothing seems to work. I am trying to tell them that I'm currently not in a position to pay their monthly rental. I am trying to cancel/delete my account, but they have locked me out and unnecessarily trying to debit my Credit Card repeatedly. Cheap and disgusting. When I try to login to my account they are asking me to pay first, without giving me any other options. Highly frustrating and don't know how to resolve this. I wonder how many people are being scammed like me. If they get to this feedback I hope they resolve this ASAP or else I will need to take some action. Regards, For, Rainbowcon ( My User ID ) Maahesh Gajool.
Shamgar
Earn affiliate commissions but didn't pay me what I earned when I wanted to close my account. They kept the commissions...really desperate company. Do not use
Response from GotbackupApr 23, 2025
Hello, Thank you for your feedback. We’ve proudly been in business for over 20 years and have consistently paid out commissions—this commitment is a key reason for our long-standing reputation and continued success. After searching our database, we could not find any account associated with the name Shamgar that has commissions due. Unfortunately, it's difficult for us to assist when feedback is submitted without sufficient details to locate your account. Please ensure that you have set up a valid payment option in your account. To help you further, kindly email your username to [email protected] so we can investigate and resolve this promptly. We appreciate the opportunity to clarify and assist.
Robert Y.
I'm giving it a 1 star but only because this is as low as I could go I have been trying to make a payment to this sight since midnight last night it is now 6:11 pm the next day and they are still giving me grief about the cvv on the back this just ain't seeming like it's eorth it
Response from GotbackupApr 14, 2025
Hi Robert I do see you tried to signup today and the reason your payment will not go thought is because the bank is declining the payment because you have insufficient funds in your account. I am really sorry you don't have the funds to try our service. Perhaps add some money to your credit card and try again. Joel Therien CEO GotBackup.com
ram T.
please everyone dont save your important data with this cloud service, they claim that i signed up knowingly that after 90 days of missed payments, they will delete everything that you have. this is a criminal act what they did, that was my property, they did not reach out to me in any way shape or form. i have no emails or even physical letter mail to me that they will delete my account. it was a incident where my bank account was changed and they say they were not receiving payments.. whats strange is that up to last week i saved stuff to cloud.. now your saying you delete stuff after 90days. there story makes no sense. Please everyone stay away from this company, keep your valuable information safe
Response from GotbackupApr 14, 2025
We reached out many times. Six times to be exact and we kept your data as you said for 90 days. Three months without making a payment. I am so sorry but it is on you to pay not a criminal act on our part. I feel bad for you but we did nothing wrong, we are a for profit business and our service is not free sorry. Joel Therien CEO
Sarah B.
Une belle m.....e pour être polie. Deux ans que je paie et jamais je n'ai eu de sauvegarde des documents sur mon pc, uniquement les fichiers de mon téléphone. Pire, j'ai fait une réclamation la deuxième année et personne ne m'a répondu : depuis plusieurs mois ! Maintenant mon pc est mort et j'ai tout perdu, je dois acheter un disque dur externe pour récupérer le tout ! Un comble !!! Et en plus comme si cela ne suffisait pas, impossible de résilier en ligne.... Pas possible d'ouvrir un ticket, et le chat met un message qu'ils sont off, j'ai fait toutes les rubriques je peux pas résilier moi-même !
Response from GotbackupFeb 12, 2025
Chère Sarah, Je suis vraiment désolé(e) que vous n'ayez pas eu une expérience positive. Après avoir examiné votre compte, je constate que le seul ticket que vous avez soumis a été aujourd'hui, et qu'aucun ticket précédent n'a été enregistré concernant votre problème. Nous allons régler votre problème immédiatement.