Sunwave gas+powerReviews of gosunwave.com

Response from Sunwave gas+powerJan 10, 2018

Sunwave does not engage in loss leader bait & switch tactics. We recently launched a new product, for which you have to apply and be approved. The pricing is very competitive, we are able to offer this price as it is based on our cost to serve your account. Our cost to serve you is based, in part on your historical consumption pattern. You applied for the product and unfortunately your usage pattern did not meet the criteria for approval. Approximately 31% of customer who apply are approved for service. There are ways to improve your usage pattern and to qualify for Sunwave's best rates, we hope to have this information incorporated into our web site in the near future.

Response from Sunwave gas+powerFeb 9, 2018

Our rates are based on the wholesale cost of supply and a reasonable margin, we work hard to attract and keep our customers. However, we are unable to consistently compete with bait & switch competitors. The bait & switch technique distorts market signals leaving consumers with the Sunwave's offers on our website you will see that they move up and down which reflects fluctuations in the market.

Response from Sunwave gas+powerFeb 9, 2018

When we launched the product we were careful to explain the qualification criteria, however, our acceptance and rejection letters of your application did not include details of your historical consumption from your local utility. We are working on refining communications to include the details of your historical consumption.

Response from Sunwave gas+powerJan 10, 2018

We are sorry that you have not had a good experience with Sunwave. We recently launched new products that are priced very competitively. It is explained in the product description that you must qualify for the product and that you are submitting an application. There is absolutely no intent to bait, but to offer consumers with superior load profiles a better price. In fact, reward consumers for their load profile. In order to qualify you must have a load factor equal to or greater than 67.5%, we explain how load factor is calculated and that it is based on your actual consumption history. We will look to refine and improve our communication in order to improve your customer experience.