Sunwave gas+powerReviews of gosunwave.com

Response from Sunwave gas+powerMar 3, 2017

There should be no delay in your change from your current retailer to Sunwave. We will review our correspondence with the goal of improving its clarity. When you first sign-up the email you receive will provide an estimated enrolment date based on your bill cycle number. Once your enrolment request has been accepted by your local utility we provide the enrolment date that is approved and accepted by your utility. The only reason that you might experience a delay is if you have submitted signed up with Sunwave within 6 business days of the start of your next bill cycle as we have to hold your contract through a 3 business day rescission period that is mandated by the State and then we require 3 business days to complete the enrolment with your local utility.

Response from Sunwave gas+powerMar 3, 2017

We apologize for the poor experience you had in signing-up with Sunwave and the subsequent communication with our customer service team. At the time you signed up with Sunwave we were completing a major implementation and change in our back-office system that manages the electronic data communication with each utility. We had a number of unanticipated challenges that caused some enrolments to be delayed. In each case where there was a delay in enrolment the customer was contacted and offered a full refund for the affected bill period(s) in lieu of accepting the delayed start date.