GoSunReviews of gosun.co

Purchased a cooler (Chill) in 2020 for $699. It stopped working over the summer (not sure why, it just stopped powering on). I called to get it fixed and they refused to fix saying they no longer have a technician who can repair them. They offered me a 20% discount to buy another one. This is forced obsolescence (they make the product obsolete by refusing to repair and upgrade), and is absolutely the opposite of being an eco-friendly and environmentally sustainable company. Although I have purchased multiple ovens and accessories (I own 12 products with an out of pocket expense of around $1600), I feel that this company has turned its back on its customers and on its mission to be environmentally sustainable. At this point, GoSun is only interested in screwing people for as much money as possible... Regardless of the damage they do to the environment and their customers.

I've tried to make my order twice to my home address under an alias name and it got cancelled twice because my state protected address flags their system as fraudulent even though I sent my actual drivers license for proof. Called multiple times but only get message that no agent is available and no returned call after leaving message.

I tried to buu this Gosun dream last mar 22 posted at GoSun site worth $100. I know it was very cheap for a trailer. It was a trailer without any discription and when you click the buy now will go to payment. And i paid. it to paypal. And in the email it was said will be delivered april 6-8. And then i received an email about a drawing. I told them to refund me and they said they already sent a pdf drawing. And tried to edit the site. I got a video. I wish i can upload it here. Maybe in social media

I was ready to make a purchase when they suddenly cancelled the order saying that it was the shipping calculation's fault, when it was actually the price of the Power 266 bundle price being raised by almost 70%. And when I purchased their GoSun oven some time ago, they sent half of the items I purchased and thay had to send the missing ones to another location. Bad service. Shame on them. Yet another bad review for this company.

I tried to order a GoSun cooker to Canada. Their quotes were astronomical for shipping. All higher than the cost of the item. Like $500+ for a $100 item. UPS and FedEx. I emailed Go Sun, got an automatic reply, sent further questions, but got no reply. I reached them on the phone finally, but got conflicting information. They stated they don't use FedEx but they give quotes from FedEx. They won't use USPS but didn't explain why. Clearly there is zero flexibility with GoSun shipping. The Canadian dealer has zero stock on cookers. UPS service to Canada is notoriously bad. But that is their only option. CANDIANS BEWARE! DO NOT ORDER GOSUN PRODUCTS DIRECT!!

I ordered a Chill cooler before Christmas and it took months to arrive. Upon opening the product, I got an error code and the product is unusable. I contacted the company and they sent a replacement, which never arrived since they sent it via a different shipper. They have refused to refund me or send me a return shipping label. So I have a $424.15 paperweight. I have contacted customer service several times and they are unresponsive to me, and I am an investor in the company!