GoSunReviews of gosun.co

No customer service. Our Gosun power 266 just died all of a sudden. For the price, we expect the ability to contact someone. We have purchased a plethora of Gosun products and while this is the only issue we have had, we’ll purchase no more. We’ve been Gosun advocates for years… We only get a flashing light when trying to charge the device with the usb-c charge port, everything else is dead. Short reply here from GoSun but nothing substantial even a follow-up. I strongly recommend that prospective buyers look elsewhere to meet your solar power requirements. For a catastrophic failure such as this, I would not put it out of the realm of possibility that Chinese malware may very well be involved! We are still waiting to hear back from GoSun albeit to no avail it seems…

This company has NO customer service and their product is garbage. Did not work right straight out of box. I have tried to contact many times in many ways and they do not exist. 3/25 Update- GoSun has reached out and I have replied. Thank you. Will update. 4/1 - I replied on 3/26 to the email GoSun sent and again ... nothing, no replies. My original review still stands as this company is not legitimate. The method here is to post on negative reviews to make it look like the company has support, the reality is they do not and it is all a facade.

Takes the company ages to reply. The item they sent was broken out the box and it looked like someone's cheap prototype that was made in a basement and then sold after being tested a few times. After all this they want you to pay to ship it to them as if you payed for a broken item. I was about to drop over 4k, they looked like they had good items. But I'm glad I didn't and just bought one item.

I've called them 3 times during their business hours and left 3 messages. They have never called me back. I gave a deposit on an item which they have claimed is refundable, but I can't talk to anyone. At this point tell everyone AVOID GOSUN! #92151 UPDATE - 03/19/2025 - The company never reached out to me, so I filed a complaint with the BBB of Cincinnati. Finally, they responded, and I got my money back. This isn't the first time they have done this. You can see the complaints on the BBB website.

This company has by far the worse customer service of any company I have dealt with in reference to customer service. It seems to be literally non-existent. They DONT return calls and they DONT return email requests for assistance. Look at this site for instance…. All they do is copy and paste, “We’re really sorry to hear about the experience you’ve had! We’d be more than happy to assist you in getting a replacement for your Chill unit. Please contact our support team at supportgosun for further assistance. Thank you for your patience, and we look forward to resolving this for you.” You know what the issue/ problem is because we are writing what the issue is that we are experiencing. Don’t tell me to contact your supportgosun that you REFUSE TO RESPOND TO. I purchased 2 x Solar Oven Kits and a Kettle. They shipped me the kettle and 1 x Solar Oven Kit. I was missing the 2nd kit. I wrote emails and left several messages on their voicemail and received NO response in weeks. Today is the final straw with these people. I will NEVER purchase anything from their website and will report this charge to my credit card company. Also report them to the BBB. Watch and see people how this company responds with the AI/ bot copy and paste response. Do your research on this company before you plan to purchase any of their items.

I borrowed the solar panel 30 from the library to use for camping. It's not even been a week and it stopped working. It looks like the wiring between the panels might have been damaged because it is very thin. I posted a negative review on their website product page and it also didn't show up. They may be hiding negative reviews on their website as well, since all the reviews for this product are 5 stars on their site right now except for one 4 star. UPDATE: FEB 19, 2025 I was notified by email from Trustpilot that GoSun flagged my review as defamation. I noticed GoSum now published my negative review online on their product page as well, so it could appear that I am lying about them not publishing negative reviews if I didn't provide an update on my end. On the plus side, I did get the solar panel to work if you slowly and carefully adjust it so that it will work at only certain angles for a certain period of time. But that also means having to keep an eye on it often to make sure it's still working. I was considering buying the item after borrowing it from the library, but that doesn't seem like a great idea based on past experiences with the product and the company thus far.

These guys are scammers. They sent me some tickets, claiming that winning price is cash. When contacted them, they wanted my details. Once given, they disappear and never responded. Just beware. I guess if it sounds too good then it is too good to be true. Sadly now they have some of my personal details. But luckily I did use the hide email function. Anyways. Good luck dealing with them

We purchased a GoSun cooler last summer as an upgrade from another cheaper brand. On the second trip it stopped working. It won’t power on at all. We reached out to the company who informed us that the cooler was out of warranty (by 60 days, at most). They offered us 25% off a new cooler. I can’t imagine buying another one when the product doesn’t last and they don’t stand behind it. I am also seeing other reviews with the same issue. I won’t be a return customer.