GoSunReviews of gosun.co

Response from GoSunAug 13, 2025

We’re really sorry for the confusion and frustration this has caused. The status update you saw was an automatic message from our order system, which assumes items are in our warehouse and ready to ship. In reality, your Solar EV Charger is still in production and is currently expected to ship in Q4 of this year. We know how important clear communication is, especially with an investment like this, and we’re committed to sending you monthly email updates so you know exactly where your order stands. We’ll also let you know right away if anything changes in your shipping timeline. Could you please confirm the email address you used when placing your order? That way we can reach out to you directly with updates and make sure nothing slips through the cracks. Thank you for your trust and patience — we can’t wait to get your EV Solar Charger to you.

Response from GoSunAug 13, 2025

We’re truly sorry to read your experience and deeply regret the frustration this has caused, especially as this was your first order with our small company. After seeing your review on our Trustpilot page, we checked into the matter and discovered that the replacement product we shipped to you on June 12 unfortunately never arrived. We completely understand how upsetting this must be, especially after the repeated delays and the damaged product you first received. This is not the level of service we strive to provide, and we take full responsibility for the inconvenience. To make things right, we will be processing a full refund back to your account. We’ll communicate with you directly via email to confirm the refund details. Again, please accept our sincerest apologies for this experience. We appreciate your patience and the time you took to share this feedback, and we will be working hard to ensure situations like this do not happen again.

Response from GoSunAug 9, 2025

First, we want to sincerely apologize for the frustration and inconvenience this has caused you. We completely understand how disappointing it is to experience issues, especially after being such a loyal customer and even recommending us to others. We’ve located your recent email and can see why you’ve been waiting for a proper response. The delay was never our intention. We’ve already pulled your request and are now checking with our Warehouse Team to confirm if the replacement parts you need are available. Unfortunately, our warehouse does not operate during weekends, so we’ll be able to provide you with a clear update by Monday. We truly appreciate your patience and understanding while we work to resolve this. Your past support means a great deal to us, and we want to assure you that we are committed to making this right. Thank you again for bringing this to our attention — we will personally follow up with you as soon as we hear back from the Warehouse Team.

Response from GoSunAug 5, 2025

Hi there! We are reaching to follow up and confirm if you have now received all of your items. According to the tracking information, your package was picked up at the post office on July 8, 2025, at 12:38 PM in Newcastle, CA 95658. You can view the tracking details here for your reference: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=420956589334610597204451595194 We want to ensure that everything has been resolved to your satisfaction. Kindly let us know if you have received the complete order, or if there is anything else we can assist you with. We look forward to hearing from you soon.

Response from GoSunJun 14, 2025

Hello Ashley, Thanks for taking the time to share your feedback. We are extremely sorry about your experience. We've had a lot of customers lately but we always try our best to attend and give sunshine to everyone. We are absolutely delighted when we had the chance to give you a callback and resolve your concern. If you ever need further assistance aside from the draft order link we've sent you, we are always here to assist! Thanks for continuously supporting GoSun!

Response from GoSunJun 10, 2025

Dear Mr. Dubois We take our products very seriously and believe in delivering excellence in customer service to all our customers. Upon checking thoroughly, we were unable to see any received communications from you regarding any customer service issues. Furthermore and most important, we did not find any orders under the name Charlie Dubois from any of our order systems. If you placed these orders from a 3rd party, we'd love to hear some details about it, or if you have used a different name when the orders were placed. If you’d like to provide real details about your experience or need assistance with the products you mentioned Grill (which has not been made in over 8 years) Fusion, Sport, Chiller (no such GoSun product name), please don’t hesitate to reach out to us directly at [email protected] as we’d love the chance to make things right if you are indeed a GoSun customer.