Joseph G.
The shipment arrived broken
The shipment arrived broken. I contacted customer support and at first they were very responsive then all communication just seemed to stop for a few weeks after I sent the photos of the damaged product they requested. I was eventually contacted that an entirely new product was shipped and it arrived in tact. They were able to turn around the bad experience. The product is a quality item and I was happy to receive it in tact and look forward to using it.
Response from GoSunAug 6, 2025
We sincerely apologize for the delay in response and for the frustration this situation has caused you. We understand how disappointing it is to receive a damaged shipment and then feel left without proper follow-up. We want to assure you that we have been communicating with you through Support Ticket #171713. If you could kindly check your email inbox (and spam/junk folder just in case), you should see our previous message regarding the next steps. If you still need further assistance or have not received our reply, please let us know right away. We are here to make this right and ensure your issue is resolved. Thank you for your patience and understanding.



