Noelle T.
Decent Block Builder, Limited Customer Service, Slow Site Speeds
A client contracted me to work on their website. The project should have been quick and painless, but instead, I spent hours troubleshooting a login issue with GoSite which took weeks to resolve. Unfortunately, their customer service isn't trained to handle website issues properly. I waited days only to be asked a fundamental question and was told I was probably creating the problem. For a block builder, the client's website performs well from an SEO perspective, but GoSite is limited, and customer service is terrible. *Edited* Edited to add that while the client's website performs well, it isn't great. In digging in further, GoSite makes it nearly impossible to make SEO improvements, with the most significant issue being site speed on mobile. Also, any technical questions go through a non-technical intermediary, which muddies the waters. As an example, the client's site speeds on mobile are painful. When I offered suggestions, I was told that the issue is that the website is slow on mobile because it has more than three pages. If this is a limitation of GoSite, this is a HUGE red flag. There are tons of sites on the internet that are over three pages and blazing fast on mobile. I don't know if the intermediary doesn't understand or if GoSite it's GoSite's reliance on Javascript. While you might be able to rank high using GoSite, you can never be number one in a competitive market with a mobile page speed as poor as GoSite is able to deliver for this client.
Response from GoSiteAug 18, 2021
Hi Noelle, thank you for bringing this to our attention. We are saddened that this experience led you to write us a review despite your client's website performing well. I reviewed your interaction and it seems many of the problems you wrote about were a misunderstanding. Our team was initially confused as you emailed us from a personal email without your client's information so we were unable to connect you to the appropriate party to help. The other issues were due to incorrect logins you received from the client. Either way, we apologize for any delay in getting back to you while we sorted this out. If the desired website edits haven't been resolved, please have your client email us at [email protected] or you can read up on how to make site edits here: https://help.gosite.com/en/collections/2954307-sites.