Schock Logistics, Inc.Reviews of goschock.com

Quote was given in a timely manner. Driver came in prescribed time & was very friendly. I received notification when item was delivered, unsolicited.

The Staff was very prompt and concerned about my shipping needs.

Outstanding customer service!

Schock Logistics was to pickup and deliver a copier from one of our buildings. I made arrangements and had added in the notes to give a 24 hour advance call to coordinate having staff available to open the door for them. Driver called when they were at the building, and stated that they would just come back the next week as they are only in the area once a week. I let the driver know that the next week wasn't an option as we were moving buildings and needed to have all equipment out. I called the Schock representative who stated that it would be an additional $123.00 charge to pick it up the next day between 9:00 am- 3:00 pm. reluctantly I paid the additional pickup fee and arranged to be available between the times they listed for pickup. I called representative at 2:30 pm and asked for an update as it was getting close to the expected pickup time. Representative called the contacting company truck driver (two different companies involved) and they told me they wouldn't be there until 5:00 PM. At 4:30 the truck driver calls and states that it will not be until after 6:00 pm. I called the dispatcher directly and they were able to get another truck to come and pick up the equipment. I spoke to a Schock supervisor and he stated that he would correct the problems and follow-up with me the following morning, which he did not. Schock was very unhelpful at scheduling (I had to go straight to the dispatcher of the contracting company) and making the pickup correctly. Will not be using this company in the future.

The trucking company scheduled to pick up the machines cancelled the first day, re-scheduled and showed up over 1 hour late on that day.

I must say that this is the first time using Schock Logistics due It being Highly Recommended by the Lease Company, I contacted my usual shipping who normally does not ship to MN, but said they would make an exception, I contacted Schock who not only ships to MN but did it for less money, we are very pleased and (like the leasing company) highly recommend Schock to anypne!

Very easy to work with, quick to respond, and guide you step by step

their service was great, except for not calling ahead when they were going to pick up our machine