Schock Logistics, Inc.Reviews of goschock.com

Showed up when they said driver was very helpful knowledgeable and courteous

Once I gave them the information they needed I was done. They told me when they were coming, they came. They were responsible and efficient. The driver was friendly and informative.

fast and get back with me on time

I was supposed to be notified with a pick up time two days before. Didn’t get a call until the after 5 the night before. Driver shows up and asks for paperwork which I had for him, I then said I’d need a receipt. He said OK. He proceeded to remove the copy machine and when he was done asked me to sign a receipt. The receipt was for him. I asked for mine and he said I could take a picture? What the heck? You just took away my copy machine, if you didn’t have a receipt for me we could have made a copy BEFORE you removed the machine.

I like getting things done online. The process was easy and self-explanatory. The CSRs were polite and efficient and friendly.

Office representatives Kevin and Amable have been friendly and professional. They have answered questions and responded promptly to communications. Amable was even so kind as to contact me immediately when I made the mistake of removing the hard drive from our copier, which I very much appreciated! And because she called me promptly, I was able to recall our copier service technician to return to reinstall it, preventing expensive fees at the destination. I give Kevin and Amable and Spencer Schock 5 stars. The contracted freight carrier, however, could improve. We paid the invoice and returned the waiver by the morning of June 20. The driver called once on June 21, but since then their communication has been poor to nonexistent. There have been two failed pickups so far with no communication from the carrier. The first time the explanation was a major freeway crash, but there was no call informing of this delay. For yesterday's failed pickup there was neither a call nor an explanation. Today I have been expecting another pickup, but it appears likely that it will not happen within the next 45 minutes as I write this. Delays are understandable, but prompt communication regarding the delays would be welcomed. I have been communicating with Amable to try to get this pickup completed, and my attitude at this point is, "I'll believe it when I see it." Spencer Schock has offered to cover the imminent penalty fees for a late return, which is much appreciated. It would just be so nice if the carrier were reliable and communicative. I give three stars only because of this poorly behaved contractor.

Easy to coordinate, professional, communicative, would recommend!

Getting my sailboxes to my customers safely without damage.