gorjanaReviews of gorjana.com

After reading the many 1-star reviews for this company, I now realize my disappointing experience is sadly not all that unusual. It should tell you something when 25% of the reviews are only 1-star. It's also suspicious that the company doesn't allow people to review on the page where you place the order and makes us go to sites such as Trustpilot to read reviews. The clasp on the necklace I recently ordered was impossible to open. I reached out via a supplied e-mail for support and got back a response that the message was undeliverable. I attempted to contact them by replying to their e-mail notifying of the product's arrival, and got zero response. I took the necklace to a jeweler who told me the clasp was actually defective and that the quality of the necklace made it not worth the cost of repair. With the cost of the necklace, taxes, and the extra fee for overnight shipping, it was an expensive lesson learned to never order from this company in the future.

Zero stars for customer service. If you’re looking for a company that treats responding to customers like an optional extracurricular activity, Gorjana is an excellent choice. Emails disappear into the void, responses arrive whenever the stars align, and when you finally hear back, you’re rewarded with an answer that somehow manages to be both unhelpful and condescending. I especially appreciated feeling like I was the problem for asking a reasonable question about an order. That’s a customer experience you just can’t get everywhere. For a brand that positions itself as premium, the customer service feels surprisingly amateur. Respectful communication, accountability, and follow-through shouldn’t be revolutionary concepts. The jewelry may sparkle, but unfortunately the customer service experience is dull, dismissive, and frustrating. After this experience, I’ll be spending my money with companies that remember customers are the reason they exist. *edited to clarify- I have combined two experiences into this single review. The first experience I had was three years ago and I was met with the most sarcastic and condescending employee via text. I was so annoyed with this experience. I wasn’t wasting my time writing a review but two weeks ago I decided to give them another try and when it appeared that my package had been lost in transport, I reached out and this time was just completely ignored. So this time I decided I’m definitely writing a review to let others know how their customer service will treat you.

The earrings just purchased are a huge disappointment. Nothing like online picture. I am a regular client of your company and usually am very happy but not this time.

Cannot open the clasp so unable to wear. I’ve submitted a review on this necklace already.

I bought hundreds of dollars' worth of jewelry from Gorjana. All of which was not real gold, but gold-plated. I bought a pinkie signet ring for the second for my birthday. It didn't even last a year before it was worn and the gold was completely off of it. I contacted Gorjana. They said they needed a picture. I sent them several pictures and my receipt, thinking they would reimburse me for the same ring. The said they couldn't tell by the picture and therefore would not reimburse me. I stopped buying things from them and now go on Etsy.It's cheaper and the quality or the same or better.

My daughter bought me the Parker Bracelet and vintage Parker charm for Christmas. It is now March, the bracelet tarnished and the charm chipped. I wrote to them for a refund as this will happen again. They want to replace it with the same junk. They won’t refund my daughter’s money. Please don’t waste your time or money buying this junk.

Very poor customer service. I paid for overnight shipping and the items were not sent in time to make the quoted delivery date. I asked for a refund on the shipping and was told twice no- even though it was the error of the company. There are many places to buy jewelry and I would never shop from Gorjana again and will discourage my friends as well.

I have been a fan of gorjana and have purchased a few times, but I made an order 7 days before Valentine's Day for a Valentine's Day gift, based on an email from gorjana saying Order by Tonight to receive your gift by Valentine's Day. Well, it is now three days AFTER Valentine's and it's not here yet. It's scheduled to come in two more days, so FIVE days late. The MOST FRUSTRATING part is that their customer service, both when I emailed and called, has been so rude. They haven't done as much as even offer an apology. Both people I've communicated with said it's not technically a delay so there is nothing they can do. They talk to me like it's my fault and that their website says it can take longer, so what are you even complaining about? Unbelievable.