GorgiasReviews of gorgias.com

The CRM glitches constantly. One day we lose access to tickets, another day all the data is lost somehow, on some days emails can't be sent out using the system. I am not able to receive reports properly. The support team always has one response, exactly one and the same: "I accessed your account on my side, I don't see any problem. There were no complaints about this issue". At first I thought there really was an issue on my side, but when this replt repeated with all our team members, different computers, different network, DIFFERENT COUNTRY, I understood that this was just their way of working. Do not subscribe to it, literally get anythibg else.

Cold email aquisition with a fake hey you asked me to get back to you at your past event. We dont even do events. Stay away from this company! Edit: actual experience is a little farfetched if you just use shady lead generation tactics

Stay away from this company. I tested the software because they offered a free trial. As soon as it ended, they asked me to upgrade to a paid plan. No problem, so I entered the details of my credit card – because that's the first step they ask you to take – and then you can select the plan you want. Mind you, I wanted to use the chat on a really small website that gets probably 100 visitors MAX a day. So I just needed the smallest plan possible. Guess what they did? As soon as I entered the credit card, they charged me $540 for a plan I didn't need. I tried to stop it, but it was too late. Also, when you try to deactivate, they start asking you infinite questions, and then you have to talk with the support team because you can't fully disable anything. Scummy behavior. I had to make an urgent payment today, and these bastards just stole more than $500 from me. NEVER AGAIN. There are other alternatives out there.

I have cancelled automate at least 3 times - Gorgias keep reactivating the subscription - how can this be possible? I do not want it - I never wanted it and now they are continuing to charge me? I have contacted support several times - you just get Gorgias instead of a real person. This is completely illegal. I do not like the automate answers and have to go in and manually answer tickets regardless. Proceed with caution

Gorgias [Džordžaz] 🤌🧡

Gorgias is a nightmare. Their pricing is way too high for what they offer, and their sales tactics are beyond aggressive. We told them multiple times we’re not interested, yet they won’t stop calling and emailing. Now they’re spamming us from random throwaway email addresses — it’s shady and ridiculous. This isn’t marketing, it’s harassment. Save yourself the headache and stay far away.

The chat feature was simple to access. When the AI bot couldn't answer my question, it was quickly escalated to a person. After a few clarifying questions, the issue was escalated to the appropriate team and was resolved within 48 hours. This was super helpful!! Thank you!

Overpriced software, there is equally good anlternatives on the market for half the price. My main issue with this company though is their horrific spammy cold email practices. They are constantly cold emailing from various throw away email accounts. If you ask not to be contacted some other sales rep pops up a few weeks later. Go away!