Louisa G.
Our first Customized Trip was Unforgettable!
Our Customized trip with Go Real Travel was a great success and unforgettable experience. We started the trip from Budapest right after we debarked from the most scenic cruise sail from Amsterdam. We enjoyed the stays in the hotels along the way up to Athen. The Bestwestern In Ljubljana we lived in gave us a surprise. The rooms are spacious and comfortable. Right beside our hotel was an old castle. Our windows and balcony are leveled with the castle top statues as if we lived in the medieval environment. We could sit in rooms and enjoy the views. The stay in Dubrovnik - Iva Dulcica, was a resort setup, the swimming pools are huge and ocean views beautiful. We lived in a total of 9 different hotels in 9 beautiful cities. Generally speaking we are happy with each one of them though some are old but their services and breakfasts were good.Go Real Travel arranged tour activities are awesome! We explored each city on our own and also enjoyed the arranged distant ancient historical sites and local family visits. We learnt the history of the Eastern European countries and experienced the local people's feelings and their life. Seeing with our own eyes, we realized how splendid and influential the medieval remains still are! All the scenes are shockingly magnificent and unforgettable!During the whole trip we were assisted by the nice people from Go Real Travel. Starting from the first day we contacted them, each staff enthusiastically helped us with what we wanted and how we wanted our trips to be. They put efforts into getting what we hoped and cared about our feelings of thriftiness on money. Their assistance was very prompt. When in Venice, we almost missed the arranged Gondola boat. In that urgent moment, Amy answered the call and helped us out and we enjoyed the ride and had a happy day trip. Samantha was a great help too. She helped finalize the trip schedule and made this once in lifetime trip possible. Samia is also a nice girl who spent a lot of time with us checking the itinerary. Last but not the least, Mr. Martin Wagner should be mentioned for his great efforts in arranging our trips in Grace, to which it is a brand new market for Go Real Travel. We were very happy in Santorini and Athens. All the arrangements showed your care and good taste. We appreciated his time and hard work. To help improve, I also would like to mention a few points that we encountered frustrations. While we were on the trip, maybe due to the fact Go Real Travel APP was just starting to use, we found it a little bit awkward in finding all the ticket information from the APP before the next day. For a few times the tour information was updated late in the APP so we didn't get the pre-purchased tickets until after we bought our own. Like in Venice we couldn't know that the 2-day transportation passes were there until the second day we found out. So were the Gondola rides tickets. If later the APP can have an alter or notification for the next day that would be perfect.Though staff are working diligently, they still forgot to inform us of non-paid breakfast. But this was resolved eventually by a refund of the 2-day's cost of breakfasts. On the whole, GRT is a trustworthy service provider. With their help we have fulfilled our dream of touring Eastern Europe. I highly recommend using Go Real to plan your next trip.



