GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 14, 2021

Hi Kellie, Thank you for taking the time to write a review. I do apologize for the order issues you experienced with your previous product. In researching the timeline for your product, it looks like your order was hung up in the Covid19 transit mishap. We strive for top-notch quality and hate that your special order did not reach you in the time frame you expeceted. While looking into your order, it looks like the order was delivered on 12/13/2021. I know this was well after Christmas. With that said, we are customer-focused and want to keep you happy. Please visit us at Gopupsocks.com to shop for more custom-made products and use coupon code Trust20. We appreciate your business! Thank you again for your review and your order, have a excellent day! The Pupsocks Team Betsy

Response from GoPupSocksSep 14, 2021

Hi Savanah, Thanks for placing an order with us. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. The PupSocks Team

Response from GoPupSocksSep 14, 2021

Hi Amanda, Thanks for taking the time to write a review. I do apologize that we were not able to fulfill your order in the way you had anticipated. We embrace all customer feedback and assure you that "we" do use it to further sharpen up our customer service processes. After further research, it looks like we were able to provide a resolution for you. I see where we refunded you in the amount of $25.96. I am sorry that the socks did not meet your quality expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. If you have any other questions please feel free to email me back at [email protected]. Have a wonderful day!!!! The PupSocks Team, Betsy

Response from GoPupSocksSep 14, 2021

Hi Émilie, Thanks for placing an order with us. I also sorry for the delay with receiving your previous order due to an unforeseen transit issue. I am happy to see that a replacement order was produced and delivered. I understand how important your order was for you and your loved ones and hope that your recipient loved the custom blue CatSocks. I appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected] Thank you. The PupSocks Team Betsy 😽

Response from GoPupSocksSep 2, 2021

Thank you for taking the time to share your thoughts with us! We'd love to offer you a special code should you decide to order again. Please use TRUST20 for your discount at checkout. We look forward to any future custom orders you may have. Thank you. The PupSocks Team

Response from GoPupSocksSep 14, 2021

Hi Baylee Thanks for placing an order with us. We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. If you have any other questions or concerns, please fee free to email us at [email protected] The PupSocks Team Betsy