GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Amy
My family loved these! Was impressed by the print quality of the pics.
Response from GoPupSocksOct 7, 2021
Hi Amy, Thanks for sharing your feedback! We are so happy that you love your PupSocks and you were pleased with our services 💖 !! Don't forget to post photos of your PAWSOME socks while tagging us in them! Thank you so much for being a valued PupSocks Customer 🐾 If you have any questions or concerns in the future, feel free to email us at- [email protected]. The PupSocks Team
Richard
The product took over a month to be delivered. I understand a few extra days due to holiday demand, but I wasn't expecting that much of a delay. I asked customer support about the status of my package two times, and I only ever received a generic automated response in return. On top of that, the online package tracker said the product was delivered when it wasn't; it actually arrived two days later. The product is great, but the whole process makes me question if I would order from here again.
BuyChumpChange.com
Never received product, had to open a PayPal claim
Response from GoPupSocksApr 9, 2021
Hi there, Thank you for your review! We are very sorry to hear that your order never arrived due to a pre-shipment error. We truly appreciate your feedback, and will continue to grow and improve our services because of it. To accommodate, we would like to offer you a 20% discount to be used towards a future purchase! Please use the coupon code TRUST20 to receive the discount, and be sure to enter it prior to checkout to ensure it applies. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.
OMAC
Excellent service. Great editing of 2 dogs’ heads from pictures sent. Granddaughter LOVED her socks! Another told me to get them for her birthday.
Response from GoPupSocksOct 7, 2021
Hi Jan, Thanks for sharing your feedback with us! PAWESOME! The PupSocks team is elated to hear that you received your order and that your granddaughter loved them! We are happy you chose us to create such a special gift for you and we can't wait to fulfill any future orders you may have! Thanks for shopping with us!🛍 The PupSock Team
Kelli W.
I was very excited for this gift for my son for Christmas, he loves our dog and he loves fun socks, so I figured this would be perfect! I placed my order the last week of November - 1 pair of socks and one face mask, and it said the order would arrive before Christmas. Well, we did not receive the order until just before New Years, and the socks are a strange material. My son hasn’t even opened the socks from the packaging yet. The print job looks great, but the material is not very soft. The wait was disappointing, as well as the material. Live and learn I guess.
Response from GoPupSocksApr 9, 2021
Hi Kelli, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We are also saddened to hear that the quality of the order was not at all to your liking. We truly appreciate your most honest feedback, and will continue to grow and improve our products because of it. To accommodate, we would like to offer you 20% off of your order of an alternative item of ours! Please use the coupon code TRUST20 to receive your discount, and be sure to enter the code prior to checkout to ensure it applies. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.
customer
Sadly, I had to dispute the charges after two generic responses and then a non-response to my questions. My package never arrived after showing shipped 12/17. No movement on tracking since 12/19. I understand shipping issues, but being in the parts industry, we would never leave a customer to linger without a resolution within a certain time frame. Very sad how this was handled and that I won't be getting the cute present I ordered.
Response from GoPupSocksApr 9, 2021
Hi there, Thank you for your review! I do apologize for the lack of response from our team within a timely manner. We are very sorry to see that your initial order never arrived due to a pre-shipment error. We are, however, glad to confirm that a resolution was provided, and that your new order was successfully delivered! Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd happy to assist! The PupSocks Team -Courtney M.
Ryan Q.
The socks are what I expected but the note I made about keeping the dog's mohawk/hair tuft was overlooked.
Response from GoPupSocksApr 9, 2021
Hi Ryan, Thank you for your review! We are very sorry to hear that your note left to our designers was overlooked. We truly appreciate your feedback, and will continue to improve our services because of it. To accommodate, we would like to offer you 20% off of your next order with us! Please use the coupon code TRUST20 to receive your discount, and be sure to enter the code prior to checkout to ensure it applies. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be more than happy to assist! The PupSocks Team -Courtney M.
John
Placed an order on Dec 13th. Was guaranteed delivery before Christmas. Order did not arrive till after Jan 1st. Order was missing an item. Attempted to contact the company via email, the only option they give and have only received generic email reply stating high volume of emails. Have filed a complaint with the BBB.
Response from GoPupSocksApr 9, 2021
Hi John, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order, in addition to having an item missing from your order. We'd be more than happy to resolve this matter for you, should a resolution not have yet been provided. Please contact our team directly at [email protected] for further assistance. We look forward to your email! The PupSocks Team -Courtney M.
