Kaytlyn W.
Ridiculously Slow Shipping, Questionable Quality
I ordered my socks on December 10th, before the guaranteed Christmas delivery deadline. I JUST received them today, January 19th. Needless to say, my dad missed out on a Christmas gift by a long shot. Finally being able to look at the socks, the quality leaves much to be desired. The knit prevents any real detail in the photos to be shown. The fabric feels cheap, and thin but stiff at the same time? The photo cutouts themselves seem to have been done with the bare minimum attention to detail — the tip of one of the heads is chopped off on every print. If you're submitting, I recommend pre-cutting out the faces you want and submit them on a white background because submitting an unedited photo isn't reliable. I'm really disappointed that I spent almost $30 and waited over a month for these. I'm almost too embarrassed to give them to my dad at this point. UPDATE: I had already emailed a full and detailed complaint to your customer support, and I received a copy+paste reply from one of your CSRs, which made it very clear they hadn't actually read my complaint at all. And I quote: "Great news!🎉 I am so glad to hear that you received your order. 😍 Thank you so much for your business and we look forward to fulfilling your next purchase! If you have any additional questions or concerns, please respond directly to this email thread and I’ll be happy to help."
Response from GoPupSocksMar 16, 2021
Hi Kaytlyn! Thank you for your most honest and updated review, as we really appreciate your feedback. I am very sorry to hear that in addition to receiving your socks much later than expected, your order arrived differently than anticipated. I'd be more than happy to look further into this matter for you. Please look forward to a follow up email from us at [email protected]. The PupSocks Team -Courtney M


