I am absolutely delighted with Pupsocks! Their products are perfect for pet lovers, and their prices are reasonable. My recipient was thrilled with their gift! Delivery was timely as well, a welcome surprise these days. Will definitely do business again, and recommend to all my friends!
Response from GoPupSocksNov 15, 2021
Hi Joseph,
We are extremely thrilled your PupSocks custom gifts were a complete hit! Thank you for being a valued customer! We can't wait to fulfill any future orders you may have. We appreciate you!
Best Regards,
The PupSocks Team
Shae 🌟
CU
customer
This is a great gift idea!
This is a great gift idea!
Response from GoPupSocksNov 15, 2021
Hi there,
Thanks for the feedback! We are elated that you love your PupSocks and you were pleased with our products. Quality is the goal and I'm thrilled to see we achieved it! We appreciate your business and look forward to fulfilling any future orders you may have!
Kind Regards,
The PupSocks Team
Shae 🌟
CU
customer
They look awesome and got them quickly!
They look awesome and got them quickly!
Response from GoPupSocksNov 18, 2021
Hello there!
I am so excited to see that you loved your customized item. We try our absolute best to deliver at a timely manner for our valued customers and seeing the smile on their faces is our greatest inspirations.
If you have any questions or concerns, contact us at [email protected]
MA
MARYANNNIEUWEBOER
💚💚💚💚
Love PupSocks💚 The Socks and Blankets are amazing!
Response from GoPupSocksNov 16, 2021
Hello!
I'm am thrilled that you loved our custom socks. We customize them especially for our valued customers. Your happiness is our greatest inspiration.
I greatly appreciate your awesome feedback!
If you have any questions, contact us at [email protected]
JM
Jennifer M.
Blanket
We love it! Thank you :-)
Response from GoPupSocksNov 12, 2021
Thanks for sharing your feedback with us! PAWESOME! The PupSocks team is elated to hear that you received your order and that you loved the PupBlanket! We are happy you chose us to create such a special gift for you and we can't wait to fulfill any future orders you may have! Thanks for shopping with us!
Have a great weekend!
The Pupsocks Team
WE
Wendy
The socks and mask 😷 are perfect
The socks and mask 😷 are perfect!
I’m very happy with them and I’ll tell all my doggy moms to order!
Wendy
Response from GoPupSocksNov 12, 2021
Hi Wendy!
Thanks for sharing your feedback with us! PAWESOME! The PupSocks team is elated to hear that you received your order and that you loved them! We are happy you chose us to create such a special gift for your friend and we can't wait to fulfill any future orders you may have! Thanks for shopping with us!
Have a great weekend!!
The PupSocks Team
CU
customer
FANTASTIC!!!!!!!!!
FANTASTIC!!!!!!!!!
Response from GoPupSocksNov 12, 2021
Hi Karen,
Thanks for sharing your feedback with us! PAWESOME! The PupSocks team is elated to hear that you received your order and that you loved them! We are happy you chose us to create such a special gift for your friend and we can't wait to fulfill any future orders you may have! Thanks for shopping with us!🛍
Have a great weekend!
The Pupsocks Team
JW
Jeremy W.
Unhappy customer
Last Update: I updated my rating because after a few back and fourths they decided to take care of my request. This could have went a different way but I feel a lack of experience allowed us to waste an hour out of our day.
Added after interaction with customer service: This is a horrible company to deal with. I will post a picture of the awful blanket sent to me. They will refund me minus $9 for a mistake they made. 🤣
I ordered a X Mas gift with 2 cat faces on it. The blanket showed up with 1 face on it and it looked terrible. I contacted customer service and had a chat with Daniel. He couldn't help w/o a picture of it. I informed him I was at work and would be glad to email a pic later but to help me get this taken care of now. He couldn't so I was transferred to Antwanette. I was patient while she took 15 minutes to look over everything. When she got back I was disconnected. I tried to reconnect asap and it took me back to Daniel, who stated Antwanette wasn't available. 🤷 I was emailed the chat and it said Daniel disconnected us. Find another company who stands behind their products. If I could leave a pic of what I received, you all would run.
Response from GoPupSocksNov 11, 2021
Jeremy,
Thanks for taking the time to leave your review. Your order was thoroughly looked into based on your order complaint. While responding with the confirmation of your images and the design chosen, you disconnected from our live chat. A follow-up email was sent immediately after. Your order was not printed incorrectly as the design choice " Custom FaceMash Blanket" was selected on your order. Because a photo of what you received has not been provided, we can only go by the print file we have in our system for your order. I have resent your order details to confirm your order selections. Please note that your images were meshed together as the design choice states. Additionally, the results of your custom blanket reflect the two images uploaded, which were one front-facing image and one image from a side view, which is why the faces are looking in opposite directions. We do not alter your images, we print what our customers upload for their orders. Again, I am very sorry you are unhappy with the results although we have extended the option of a new design with a replacement item and recommended that a new photo be provided both being front-facing photos for best results.
Rest assured, a second follow-up email has been sent in an effort to resolve. Please email us directly for any additional assistance at [email protected]. Thank you.
The PupSocks Team
Antwanette
