Pancham | Fitness Business GrowthReviews of gopancham.com

Response from Pancham | Fitness Business GrowthMar 17, 2026

Matt, after four sales calls over two weeks and one onboarding call with your coach, we off-boarded your account and issued a full refund as soon as it became clear the partnership wasn’t the right fit. All five calls were recorded and transcribed, and the claims here don’t reflect what was discussed. On the MindBody integration: our sales rep explained across multiple calls that the booking workflow would depend on what MindBody allows, and that the final setup would be confirmed with your coach during onboarding. The call transcripts reflect this clearly. On the intro offer: your coach suggested several options to help generate lead volume for a newer location. You disagreed with that direction, which is completely your choice, and the conversation moved forward. No specific offer was required or enforced. On the booking system: our platform asks studios to mark whether leads showed up or not so our team can quickly re-engage no-shows while they’re still warm. Your coach estimated this at roughly 1–2 quick updates per day, which typically takes under 30 seconds. On the guarantee: the show/no-show feedback exists so our team can follow up with missed appointments and maximize the value of every lead. It’s part of how the system drives results, not a workaround. We’ve worked with 700+ fitness studios over nearly seven years, including many yoga studios. This appears to have been a rare misalignment in expectations, and we wish you the best moving forward.

Response from Pancham | Fitness Business GrowthOct 1, 2026

We appreciate you taking the time to share such a detailed review. Because you’ve presented specific financial and performance figures, we want to clarify several important inaccuracies for anyone reading this. First, the financial figures in your review do not match our verified account and billing records. Your review states that you invested $19,000, including $10,000 in Meta ad spend and $9,000 in agency fees. Our records show $6,519 in total Meta ad spend and $5,596 in agency fees, with approximately five months of active service rather than six months of active campaigns. The lead-generation figures also do not match our reporting. Our records show 167 leads generated, with a 41% booking rate and 44% show rate. We also generated 30 recorded shows, with several appointments remaining unmarked in the system. In addition to the advertising campaigns, we ran a database reactivation campaign to 1,000+ previous contacts and completed five creative refreshes across multiple offer iterations. The campaign's final period also needs some context. Beginning January 19, the ad budget was reduced to $10 per day. Separate ads were also being run outside of our management, and on February 4 the campaigns were turned off at your request. As a result, the final week of service had no active campaigns. These factors materially affected both lead volume and the ability to continue optimizing the campaigns. We also want to clarify the ROI calculation presented in the review. Evaluating the entire engagement based solely on the front-end revenue from the memberships you attributed to the campaign does not provide a complete picture of the funnel. It does not account for trial revenue, customer lifetime value, backend retention, or conversions that were not marked in the system. We therefore don't believe the $18,517 loss or 0.02x ROAS figures presented in the review accurately represent the engagement. We understand that you were ultimately disappointed with the results, and we respect that. Not every campaign performs exactly as expected, and we're always willing to acknowledge where performance can improve. However, there is a significant difference between a campaign not meeting expectations and presenting financial and performance figures that don't match the underlying account records. We stand behind the documented work delivered, the campaigns executed, and the data reflected in our reporting. While we’re sorry the engagement did not meet your expectations, we believe it is important that anyone reading this review has the opportunity to see the verified numbers and the full context behind the campaign.

Response from Pancham | Fitness Business GrowthOct 1, 2026

Scott, we appreciate you sharing your experience and want to clarify a few important points for anyone reading this review. First, regarding the guarantee, there was a misunderstanding about the terms. The guarantee you signed up under was based on 2X ROI, not a guaranteed 50 new members in 90 days. However, in an effort to prioritize your satisfaction, we agreed to honor the 50 in 90 expectation anyway and extended the guarantee period by an additional month. Regarding the $6,000 payment, you selected the $1 at sale setup, with the remaining payment scheduled for 14 days later. Our sales team explained that the payment structure could be adjusted if you changed your mind, but we did not receive a request to change the arrangement before the payment was processed. There was also no bait-and-switch with the offer. The initial offer was one you chose to run despite our recommendation for a lower-barrier offer. When the data showed that offer was not generating the lead volume we wanted, we recommended alternatives such as 4 Weeks for $99 or a short free trial. You ultimately chose to take greater control over the offer and creative direction, which we respected. There were also several factors throughout the engagement that affected campaign execution. Your team took over lead nurturing during the campaign, there were changes to your offer and creative direction, and the advertising account experienced multiple payment errors and periods where campaigns could not run. Our team continued working through these issues and communicating recommendations based on the data. Our account records show that by September, we had generated 24 leads, 10 bookings, and 5 shows. When the offer was changed in October, we generated another 10 leads after the change, although at a higher CPL than we wanted. We were transparent about that performance at the time and continued working to improve it. We understand that the results ultimately did not meet your expectations, and we take responsibility for the fact that the campaign did not reach the level of performance either of us wanted. However, we don't believe the characterization that we simply changed the offer because we “knew we couldn't produce leads,” or that the guarantee was represented as a guaranteed 50 members, accurately reflects the engagement. We also made efforts to find a resolution, including offering 60 additional days of service at no charge or a $2,000 partial refund. You chose the partial refund, and we honored that resolution. We’re sorry the partnership ultimately didn't work out as hoped, but we stand behind the transparency of our process, the recommendations we made, and the efforts our team made throughout the engagement.

Response from Pancham | Fitness Business GrowthAug 15, 2025

We appreciate you taking the time to share feedback and want to address your comments directly so future readers have the full picture. Between April 22 and June 23, 2025, your ad spend generated 73 leads, 42 bookings, and 29 shows, at a verified cost per lead of $36.95 — not the $50 you mentioned. While we understand you were hoping for $15–$20 CPL, those figures are not a realistic benchmark for your specific market, audience, and offer. We discussed expected ranges during onboarding and throughout the campaign. In the first two weeks, results were strong and you expressed satisfaction. Midway through the first month, some ads were paused or adjusted from your side without our knowledge, which impacted lead flow. Once we were made aware, we addressed this immediately and offered to credit you two weeks of service as goodwill. However, because you chose to cancel before the end of the agreement, that additional time was not provided. As with all marketing, performance naturally varies week to week. Over the course of the campaign, we consistently generated booked appointments and shows at sustainable costs for this industry. You chose to end the engagement prior to the contracted term and removed our access to ad accounts before the agreed performance review date. Our goal was — and always is — to work collaboratively toward your success. While not every partnership is the right fit, we stand behind the strategy, service, and results we delivered during our time working together.

Response from Pancham | Fitness Business GrowthJun 16, 2025

We’d like to clarify some key facts for anyone reading this review. Over the course of this partnership, you spent $8,143 on advertising — which generated 931 leads and 223 new member sign-ups, as verified in your Mindbody CRM. That’s a $36.51 cost per new client, compared to the $200–$300 industry average. These are strong results by any standard in the fitness industry. You mentioned that we applied a “cookie-cutter” strategy that didn’t align with your business. That’s not the case. We began with a market analysis based on your top five competitors, built a custom campaign aligned to your goals, and used an offer that you personally approved. In your first three weeks, 39 new people walked into your studio — clear evidence the strategy was working. Throughout the engagement, our Client Success Manager worked closely with you in regular calls to set performance targets — and we consistently met or exceeded those goals. When that still wasn’t seen as “enough,” it became clear there was a mismatch in expectations — not in delivery or performance. Regarding concerns about campaigns and data access: - All leads were provided in a full export one week prior to offboarding, and you had access to them throughout our time together. - Clear offboarding steps were shared, and our team remained available to support any final transitions. Even after your concerns were raised, our CEO personally got on a call with you to listen and support the process. We take pride in our results, our integrity, and our communication. Not every partnership is the right fit, and that’s okay. But we stand confidently behind the strategy, performance, and professionalism we brought to this engagement — just as we do with every client we serve.

Response from Pancham | Fitness Business GrowthFeb 26, 2025

We take client success seriously and appreciate all feedback, as it helps us continue improving. While we regret that this client did not have the experience they were hoping for, we want to clarify some key details about our guarantee and approach. Our agreement states that we guarantee 50 members in 90 days, or we will work for free for an additional 30 days. This is not a money-back guarantee, and this was made clear before signing up, outlined in our service agreement, and reviewed again on the onboarding call with the Client Success Manager. For this guarantee to apply, there are reasonable requirements that must be met. These include providing us with video content needed for ad creation, which was not submitted until the final weeks of the campaign, and allowing us to run a database reactivation campaign, which was not approved. Additionally, in order to generate the best results, we need the ability to fully implement our advertising and targeting strategies. In this case, the client restricted key aspects of our strategy despite being advised that this would significantly impact performance. Even with these limitations, we continued working at no additional cost to generate the best possible results. Despite the restrictions, we generated 197 leads and 67 booked appointments. If we had been able to run the campaign as recommended, this number could have been significantly higher. Additionally, the claim that we are a Canadian company is incorrect; we are based in the United States and work with fitness businesses across North America. The vast majority of our clients see strong results and continue working with us long-term. Our approach is designed for business owners who are ready to implement a proven system and work collaboratively to drive growth. If you are considering working with us and have any questions, we encourage you to reach out. We are happy to provide clarity on our process, results, and expectations to ensure the best possible partnership.